Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Breakfast staff arrive late for an already late schedule of starting at 8am
by A verified traveler
Posted 30 Dec 2024
This is the perfect location for exploring downtown Old San Juan. Due to the rustic nature of the area, you can't flush toilet paper so you have to be very comfortable with the people you travel with in your room. I recommend bringing a sound machine as the rooms aren't insulated well and you can hear outside noises easily. The amenities and the rooftop terrace are perfect for socializing and relaxing.
Comment from Hotel Management
30 Dec 2024 by C.Ramos, Hotel Management
We greatly appreciate your kind honest words about our humble hotel. We are happy to serve and provide a authentic spanish experience. We would love to host you again anytime!
by A verified traveler
Posted 25 Dec 2024
Quaint, I love the authenticity of the property. (Spanish architecture)
Comment from Hotel Management
28 Dec 2024 by C.Ramos, Hotel Management
We appreciate you as our humble guest. We are glad to hear you enjoyed our establishment and we would love to host you again anytime!
by A verified traveler
Posted 14 Dec 2024
Loved the area of Old San Juan
Comment from Hotel Management
15 Dec 2024 by C.Ramos, Hotel Management
We loved hosting you! We hope you come and stay with us again in the future!
by A verified traveler
Posted 14 Dec 2024
Very close to restaurants, shops and La Perla for nightlife
Comment from Hotel Management
15 Dec 2024 by C.Ramos, Hotel Management
We are glad to hear the location was great for you! We are here to serve and are glad we served you well. Thanks for your review and have a wonderful day!
by A verified traveler
Posted 12 Dec 2024
Cute spot, friendly staff, walkable and great view from the pool.
Comment from Hotel Management
15 Dec 2024 by C.Ramos, Hotel Management
Well thanks so much for saying so! We hope you have a wonderful day and thanks for your review.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
15 Dec 2024 by C.Ramos, Hotel Management
We would have loved to hear your feedback! But regardless thanks for your review.
by A verified traveler
Posted 10 Dec 2024
Very nice front desk, soft beds, awesome shower and roof top pool.
Comment from Hotel Management
10 Dec 2024 by C.Ramos, Hotel Management
We love to read reviews of happy guests! Thanks a ton for the review and we would gladly host you again anytime!
by A verified traveler
Posted 8 Dec 2024
Of course, parking options was the biggest problem because of its location. The room I stayed in was beautiful but lighting, ceiling fans and toilet needed repair. Noisy partygoers and neighboring couple in the next room clearly were unaware how thin the walls were. It was entertaining in its own way. I actually enjoyed staying here!
Comment from Hotel Management
10 Dec 2024 by C.Ramos, Hotel Management
We are happy that you were able to enjoy your stay despite everything. We would love to host you again and if ever you have a noise complaint let us know!
by A verified traveler
Posted 2 Dec 2024
Property itself was great and it was in the perfect location for exploring Old San Juan. Mini pool on the roof was great. Room was clean but “weathered”. My wife was surprised but it grew on her. She actually ended up loving it. Sign next to toilet asked that we flushed nothing down the toilet as there were pipe issues. This should really be corrected as I wouldn’t have booked otherwise but we flushed as we normally would at home. Didn’t have any issues. My only real disappointment with the stay was overhearing some commentary from the cleaning staff about my wife. For some reason they thought Spanish was a language not known to guests. Due to that I wouldn’t stay here again but with that one exception our stay was great.
Comment from Hotel Management
2 Dec 2024 by DC, Hotel Management
Thank your fot taking the time to share your feedback. We are glad to hear that you enjoyed, the small pool at the terrace and the great location for exploring old San Juan.We completely understand your concern regarding the signage, the issue is not with the pipes in the property itself, it is in the Old San Juan plumbing system, as a precaution we ask guest to help on this matter by avoiding flushing anything other than toilet paper.Regarding your experience with the cleaning staff, we deeply regret that this happened. We take all guest feedback seriously and will look into the matter to ensure that all staff maintain the respect and professionalism. This is certainly not reflective of the experience we aim to provide.Thank you again for your review. We hope you'll consider giving us another chance in the future.Best Regards, DC
