Ratings based on 20 Verified Reviews

4.0 out of 5
75% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Jan 2024
5 out of 5
by A verified traveler

Posted 25 Nov 2023
Buena locación
3 out of 5
by A verified traveler

Beautiful hotel

Posted 28 Mar 2019 on Hotels
This hotel is so pretty! Even though it's small it has a beautiful decoration, furniture is in excellent condition and beds are comfortable. The restaurant is mid-priced but has very good menu options. It is very well located and I consider the rate appropriate for the hotel. I have stayed here several times and I would certainly come back again. But this time I had a small inconvenience regarding my reservation. Upon arriving I was informed they did not have a reservation on my name, even though I had received a couple of emails from Hotels.com confirming my reservation. The manager was not at the hotel at that time and the front desk clerk was not able to solve my problem. I called to Hotels.com and they immediately took note of my situation and even called the hotel to clarify the situation but the guy didn't offered us any solution. We were very tired from a long sightseeing & driving day and we ended staying there anyway but we got a higher rate than the one I had been offered in my reservation. The next day I talked again to the clerk (a different guy), and he was not able to solve the situation either.
Comment from Hotel Management
16 May 2019 by Administrative Manager, Hotel Management
Dear Ma. Carmen, Thank for take a minute of your time for wrote a review about our hotel. Your review is always and opportunity to be better and always this coments are tranforms in actions. We lament that inconvenients about this stay and we hope you give us to opportunity to make up for in the next stay with us. I promisse that we work to give you the best experience next time. Kind Regards
5 out of 5
by A verified traveler

Posted 7 Oct 2024
Su restaurante con buena comida,
Comment from Hotel Management
8 Oct 2024 by Gerencia de Ventas y Operaciones, Hotel Management
Estimado Lino, Gracias por tomar un minuto de su tiempo para emitir una reseña de nuestro establecimiento, para nosotros ha sido un placer poder contar con su presencia, esperamos muy pronto contar con su visita nuevemente
5 out of 5
by A verified traveler

Posted 2 Sep 2024
El lugar es bonito para pasar la noche, pero no hay muchas cosas cerca para comer ni para ver. Muy atentas las señoritas de recepción, pero nuevas, les falta conocer su ciudad para poder recomendar a los visitantes. La tele la intentamos prender y nunca funcionó.
Comment from Hotel Management
8 Oct 2024 by Gerencia de Ventas y Operaciones, Hotel Management
Estimada Marta, Agradecemos muchos sus comentarios pues son siempre una oportunidad de mejora y crecimiento, trabajaremos en capacitar mejor a nuestro personal para hacer mejores recomendaciones, igualmente ya hemos validado nuestros equipos y le recordamos para futuras estancias que siempre estamos a la disposición para apoyarle cuando algo no encienda en la habitación dar solución inmediata. Esperamos contar nuevamente con su visita
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Apr 2024
4 out of 5
by A verified traveler

Posted 12 Apr 2024
BIEN
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Jan 2024
5 out of 5
by A verified traveler

Posted 22 Jan 2024
Muy bonito hotel, su restaurante muy rico. Regresaría con gusto
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Jan 2024 on Hotels
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