Ratings based on 186 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Great staff. Heavy traffic area
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Guest Services, Hotel Management
Dear Randall;Thank you for your feedback regarding your recent stay at The Row Hotel San JoseOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Guest Services, Hotel Management
Dear Fiona;Thank you for your feedback regarding your recent stay at The Row Hotel San JoseYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Guest Services, Hotel Management
Dear Julie;Thank you for your feedback regarding your recent stay at The row Hotel San JoseYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
by A verified traveler from Los Angeles
Posted 23 Oct 2024
Don’t stay here unless you have no other choice. The hotel is a very modestly renovated motel on a very noisy street. A remote staff member sitting in Bogota, Colombia “checked me in” through a computer terminal. Other guests showed how to access the room through a code because there was no hotel staff around. There's no restaurant other than for breakfast, no bar, not even a phone in the room. And no security that I can see. It is clean throughout, though.
Comment from Hotel Management
28 Oct 2024 by Guest Services, Hotel Management
Dear Stephen;Thank you for your feedback regarding your recent stay at The Row Hotel San JoseOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler from Seattle
Posted 19 Oct 2024
Bath tub was old with some top layer peeled off.
Comment from Hotel Management
21 Oct 2024 by Guest Services, Hotel Management
Dear Rajendra;Thank you for your feedback regarding your recent stay at The Row Hotel San JoseOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Guest Services, Hotel Management
Dear Heather;Thank you for your feedback regarding your recent stay at The row Hotel San JoseYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
by A verified traveler from Port Ludlow
Posted 29 Sep 2024
We really didn’t like checking in with someone by computer but our stay was comfortable.
Comment from Hotel Management
29 Sep 2024 by Guest Services, Hotel Management
Dear Mishele;Thank you for your feedback regarding your recent stay at The Row Hotel San JoseOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Guest Services, Hotel Management
Dear Ruth;Thank you for your feedback regarding your recent stay at The Row Hotel San JoseYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
by A verified traveler from Monterey Park
Posted 22 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Alejandro Front Desk, Hotel Management
Thank you for choosing us Best Regards
