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Surestay Hotel by Best Western San Jose Airport

2.5 star property
Hotel in San Jose with free breakfast and a 24-hour front desk

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Photo gallery for Surestay Hotel by Best Western San Jose Airport

Business center

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • Breakfast included
  • 24/7 front desk

Room options

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About the neighborhood

Map
1488 N 1St Street, San Jose, CA, 95112-4818

What's nearby

  • PayPal Park - 3 min drive - 2.9 km
  • SAP Center at San Jose - 3 min drive - 4.0 km
  • San Jose McEnery Convention Center - 4 min drive - 5.0 km
  • CSU San Jose State University - 4 min drive - 5.4 km
  • Santana Row Shopping Center - 6 min drive - 6.9 km

Getting around

  • San Jose College Park Station - 4 min drive
  • Gish Station - 4 min walk
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 4 min drive

Restaurants

  • ‪4th Street Bowl - ‬5 min walk
  • ‪Bay 101 - ‬3 min drive
  • ‪House of Genji - ‬4 min walk
  • ‪Smoking Pig BBQ - ‬13 min walk
  • ‪La Victoria Taqueria - ‬6 min walk

About this property

Surestay Hotel by Best Western San Jose Airport

Hotel near SAP Center at San Jose
At Surestay Hotel by Best Western San Jose Airport, you can look forward to free continental breakfast, laundry facilities, and a business center. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • A 24-hour front desk, coffee/tea in the lobby, and luggage storage
Room features
All 76 rooms feature comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with hydromassage showers and deep soaking tubs
  • LCD TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Refrigerator fee: USD 10 per day
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Vagabond Inn Motel San Jose Airport
SureStay Hotel Best Western San Jose Airport
Vagabond Hotel San Jose
Vagabond Inn San Jose Airport Motel
SureStay Best Western San Jose Airport
Vagabond Inn San Jose Airport
Vagabond Inn Executive San Jose Airport
Surestay By Best Jose Jose
Surestay Hotel by Best Western San Jose Airport Hotel
Surestay Hotel by Best Western San Jose Airport San Jose
Surestay Hotel by Best Western San Jose Airport Hotel San Jose

Frequently asked questions

Does Surestay Hotel by Best Western San Jose Airport have a pool?

Yes, this property has an outdoor pool.

Is Surestay Hotel by Best Western San Jose Airport pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Surestay Hotel by Best Western San Jose Airport?

Self parking is free at this property.

What time is check-in at Surestay Hotel by Best Western San Jose Airport?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Surestay Hotel by Best Western San Jose Airport?

Check-out is at 11 AM.

Where is Surestay Hotel by Best Western San Jose Airport located?

Located in Rosemary, this hotel is 0.8 mi (1.3 km) from Casino M8trix and within 3 mi (5 km) of SAP Center at San Jose and San Jose McEnery Convention Center. San Pedro Square and PayPal Park are also within 3 mi (5 km). Gish Station is only a 4-minute walk and Mineta Airport Station is 10 minutes.

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Surestay Hotel by Best Western San Jose Airport Reviews

Reviews

6.0
Rating 10 - Excellent. 72 out of 658 reviews
Rating 8 - Good. 152 out of 658 reviews
Rating 6 - Okay. 202 out of 658 reviews
Rating 4 - Poor. 126 out of 658 reviews
Rating 2 - Terrible. 106 out of 658 reviews

6.2/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Shinichiro

Disliked: Room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy customer

Amazing
Stayed 1 night in Jan 2020

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was excellent service and experense !
Stayed 1 night in Jan 2020

10/10 Excellent

JING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy parking. Helpful front desk. But this place is an older facility. Air conditioner is loud, neighboring plumbing is loud, and outside noise are loud. Simply did not sleep well.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities
Room was dirty. Heavy stains on carpet, walls chipped, dirty overall. Fights in parking lot at 11:44 p.m. and another one after 1 a.m. Very unsafe feeling. Overall, horrible experience!
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Stayed 4 nights in Nov 2019

8/10 Good

Jose, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to when i want to get away with the girlfriend. So we can be completely alone.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite is very nice, private and spacious. Great for larger crowds
Stayed 1 night in Nov 2019

8/10 Good

Joe, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel i choose to stay at whenever i need to get away with my girl-friend.
Stayed 1 night in Nov 2019

6/10 Okay

Jeffery

Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Doors don’t lock securely. Rooms were dirty. Walls were stained. You can hear everything from other rooms.
Stayed 1 night in Nov 2019

2/10 Terrible

RThotel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk individual was incredibly kind. But the room itself was a disaster- dead spiders on the wall, long black hairs in my bed and the shower, it was a non-smoking room but smelled strongly of smoke. I had to check under the bed to ensure nothing was disgusting under there, I was greeted with trash and socks. I would not stay here again, regardless of how cheap it is. I spent $300 for a weeknight- should have slept in the car.
Stayed 1 night in Nov 2019

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just DON'T!!

I encourage you to check the yelp reviews! This place was a D U M P! Still waiting on the "manager" to call me back! Do yourself a favor and don't stay here. It's not safe, it's dirty and the Front Desk Rep that we encountered had terrible customer service skills.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here!

Worst place I ever stayed at. No internet, told manager I was on business and couldn’t stay without internet but they refused to refund my unused days. Thank goodness for Hotel.com staff. They reimbursed me on their own.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy quite rooms were perfect size staff very helpful
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well maintained. It is not luxury, but at this price I didn't expect luxury. It is clean in a good location.
Stayed 3 nights in Sep 2019

2/10 Terrible

Humberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel and expensive for the area found a cockroach on the bath tub call front desk and just said I CAN GO KILL IT or put you on a Smoking room not worth the money
Stayed 1 night in Sep 2019

8/10 Good

Kim, Fresno Ca

Liked: Cleanliness, staff & service
Walls were thin you could hear everything from room to room.
Stayed 1 night in Sep 2019

10/10 Excellent

phayab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to check in, rooms very clean and amenities in the rooms new like 4 Star hotel. Parking area super clean and Safe. I’m stay this hotel again thank.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
dennys in the parking lot. The motel is only a few minutes from the SAP Center.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay if you're Single, A Couple, Family or a Group

We have stayed here previously. And would stay again as well as recommend it to others. Overall it is a very nice Motel. The have Security Cameras in the Parking Lots. The Motel has good lighting at night. We felt safe staying at this Motel. The breakfast is not the best but Denny's is right across from the Office. Wifi works good. The Tv signal can be a a weak on some channels but it's Direct Tv Issue not the Tv. There's a Fridge, Microwave, Flat Screen TV, good Air Conditioner, & Comfortable Bed. The Rooms are Clean, Quiet, & Comfortable. The Pool is area is nice it has the Pool, a Gazebo, a Swing, Lounge Chairs,Tables with Umbrellas & the Laundry. Friendly & helpful Staff. Light Rail is close for transportation, Airport not too far (easy transportation to get there), 7-Eleven within walking distance. Within walking there's several Restaurants. If you want something fun to do there's a Bowling Alley close by, as well as a couple Casinos less then a me from the Motel.
Stayed 8 nights in Aug 2019

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019