Ratings based on 1,122 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Franklin
Posted 27 Nov 2024
The shuttle was convenient and picked us up at 1230 am without complaint. Breakfast is for purchase. The room was spacious and very comfortable and the staff friendly.
by A verified traveler
Posted 26 Nov 2024
Its a great place to stay after traveling, staff was super friendly, but the hotel needs to a refresh, the Elevator had a rough stop, the rooms felt half modernized. Overall a great stay and would come back again dispite its small draw backs.
by A verified traveler
Posted 26 Nov 2024
Great hotel, close to everything
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Jerry,It is wonderful to know that you had an excellent experience with us. Thank you for highlighting the convenience of our location; it’s rewarding to hear our accessibility played a role in your experience! We hope to welcome you back on your next trip to San Jose.
by A verified traveler
Posted 24 Nov 2024
This is our 2nd stay and again, we feel like we're at home.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Gregory,Thank you for choosing Sonesta Select San Jose Airport again. We’re thrilled that your second stay with us felt just as welcoming as the first. It’s always a pleasure to have guests return, and we can’t wait to welcome you back again soon!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Dear T,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!
by A verified traveler
Posted 22 Nov 2024
This property was a hidden gem! I really appreciated how easy check in/check out was, and how clean the property was, as I am very picky in regards to cleanliness. Not to mention it was very quiet, which I appreciated for being on a business trip. They even had a sign in the elevator stating that quiet hours were to be observed from 10 pm - 8 am, out of respect for each other. Loved that! Definitely a 10/10 experience
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Dear Rain,Thank you for your review and for choosing to stay with us at Sonesta Select San Jose Airport. We're delighted to hear that you enjoyed your stay, with the cleanliness and quiet atmosphere being some of the highlights. It's great to hear that you enjoyed our quiet hours policy and we're happy that it helped enhance your stay. It was a pleasure having you and we look forward to welcoming you back.
by A verified traveler from Portland
Posted 21 Nov 2024
The hotel was located close to the airport and central to shopping and restaurants. The facility was clean and kept up. The front desk upon getting there was very rude and not helpful. I left and came back in 4 hours to check in.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Douglas,Thank you for sharing your review. We're glad you enjoyed your stay, but we sincerely apologize for any shortcomings in service. We'll speak to our team and ensure they're providing the best hospitality possible, and we hope to see you again soon at Sonesta Select San Jose Airport.
by A verified traveler from madera
Posted 21 Nov 2024
Very helpful and friendly. The bed was so comfortable room very clean. Park and fly plus shuttle were great.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Debra,Thank you for choosing Sonesta Select San Jose Airport! We're glad our clean, comfortable rooms and friendly staff impressed you. The next time you're in the area, please come back to see us.
by A verified traveler from Ann Arbor
Posted 20 Nov 2024
Not good
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Yudai,We sincerely regret to hear of your disappointment. In order to better address any lasting concerns, we ask that you please reach out to us offline to discuss your recent stay in detail. Thank you for staying with us, and we hope to hear from you soon.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Relations, Hotel Management
Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
