Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Ramses Cerdas - Customer Service Supervisor, Hotel Management
Dear Steven,Thank you for stayed with us, we are glad to know that you had an excellent stay.
by A verified traveler
Posted 21 Nov 2024
Everyone was extremely friendly and helpful. My only complaint is there are no refrigerators in the rooms
Comment from Hotel Management
22 Nov 2024 by Ramses Cerdas - Customer Service Supervisor, Hotel Management
Dear Basiliki,Thank you for sharing your experience with us! We're so happy to hear that our team was friendly and helpful during your stay. We always aim to provide excellent service, and it's wonderful to know that it made a positive impact.We also appreciate your feedback regarding the lack of refrigerators in the rooms. We understand how important this amenity can be for some guests, and we'll certainly take your suggestion into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back in the future and provide an even better experience!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Ramses Cerdas - Customer Service Supervisor, Hotel Management
Dear Azucena,We really sorry if our hotel and services did not meet your expectations, we hope to have a second chance to change your mind about our property.
by A verified traveler
Posted 20 Nov 2024
Mid
Comment from Hotel Management
22 Nov 2024 by Ramses Cerdas - Customer Service Supervisor, Hotel Management
Dear Lucas, Thanks for stayed with us, we are always improving our services and amenities, hope to see you in the future an bring you a better experience.
by A verified traveler
Posted 20 Nov 2024
NightDesk was quick and prepared to make checkin smooth.
Hotel entrance was guarded and felt very well organized and safe.
Comment from Hotel Management
22 Nov 2024 by Ramses Cerdas - Customer Service Supervisor, Hotel Management
Dear Henrik,Thank you for taking the time to share your feedback! We're delighted to hear that your check-in experience was smooth and efficient, thanks to our Night Desk team. We strive to make every guest feel welcome and comfortable from the moment they arrive.We're also glad you felt safe and well-organized during your stay, as we take security and guest comfort very seriously. Your peace of mind is important to us, and we're happy that our efforts to provide a secure and welcoming environment were evident.We hope to have the pleasure of welcoming you again soon!
by A verified traveler
Posted 16 Nov 2024
No lighting what so ever on the property the restaurant inside the hotel was terrible room was okay for the price hotel was not even close to what it looked like online
Comment from Hotel Management
22 Nov 2024 by Ramses Cerdas - Customer Service Supervisor, Hotel Management
Dear Brendan,Thank you for sharing your feedback. We're very sorry to hear that your experience didn’t meet your expectations. We understand how important it is for a hotel to match the images and descriptions online, and we apologize if we fell short in that regard.We also regret that you were disappointed with the lighting and the restaurant. We strive to offer a comfortable and enjoyable environment for all of our guests, and we will definitely review both the lighting and the quality of the restaurant service to ensure improvements are made.Your feedback is valuable, and we appreciate you bringing these issues to our attention. We hope you’ll consider giving us another chance in the future to provide a better experience. Thank you again for your comments.
by A verified traveler
Posted 15 Nov 2024
Perfect little oasis in the city. Staff was amazing as well. Highly recommend.
Comment from Hotel Management
22 Nov 2024 by Ramses Cerdas - Customer Service Supervisor, Hotel Management
Dear Laura,Thank you so much for your wonderful review! We're delighted to hear that you found our hotel to be a perfect oasis in the city and that our staff made such a positive impression. Providing excellent service and a relaxing environment for our guests is always our top priority, and we’re so happy that you had a great experience.We truly appreciate your recommendation, and we would love to welcome you back anytime. Thank you for choosing us!
by A verified traveler from Dawsonville
Posted 13 Nov 2024
My go to hotel in San Jose for over 20 years. Staff know me and always provide VIP services and upgrades. The free buffet breakfast is incredible. Returning soon.
Comment from Hotel Management
22 Nov 2024 by Ramses Cerdas - Customer Service Supervisor, Hotel Management
Dear Michael,Thank you so much for your loyal support over the past 20 years! We’re thrilled to hear that we’ve consistently met your expectations and that our staff has been able to make you feel like a VIP. It’s wonderful to know that you enjoy the free buffet breakfast as well—we work hard to offer a great start to your day.We can’t wait to welcome you back on your next visit to San José! Your continued trust and feedback mean the world to us, and we look forward to providing you with another exceptional stay. Thank you again for choosing us as your go-to hotel!
by A verified traveler
Posted 8 Nov 2024
Nice place, a little run down, rooms smelled like mildew, air conditioning didn’t work well.
Comment from Hotel Management
22 Nov 2024 by Ramses Cerdas - Customer Service Supervisor, Hotel Management
Dear Emin,Thank you for taking the time to share your thoughts. We’re glad you found the hotel to be a nice place overall, but we’re truly sorry to hear about the issues you experienced with the room smell and the air conditioning. We understand how important comfort is during your stay, and we apologize that these aspects didn’t meet your expectations.Your feedback is incredibly helpful, and we will certainly look into the condition of the rooms and address any maintenance concerns to ensure a more pleasant experience for future guests. We hope you’ll consider staying with us again so we can provide you with a more comfortable and enjoyable visit.Thank you again for your valuable input!
by A verified traveler from Manassas
Posted 30 Oct 2024
Nice, clean place to stay. I would stay here again.
Comment from Hotel Management
22 Nov 2024 by Ramses Cerdas - Customer Service Supervisor, Hotel Management
Dear Jason,Thank you so much for your kind words! We're thrilled to hear that you had a pleasant stay and found our property clean and comfortable. It’s always wonderful to know that our guests would choose to stay with us again.We look forward to welcoming you back whenever you're in the area. Thanks again for your feedback!
