Ratings based on 499 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
The property is nice
Comment from Hotel Management
13 Nov 2024 by Brand Experience Team, Hotel Management
Hi Traveler, Thank you for the excellent review! We hope to see you soon. Natalie #Team6
by A verified traveler
Posted 10 Nov 2024
Morning manager was among the most rude people I've ever met in my life
Comment from Hotel Management
13 Nov 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 3 Nov 2024
by A verified traveler from Elk Grove
Posted 17 Oct 2024
I read the many negative reviews on this place but I feel like I need to remind people that you get what you pay for. My room was sufficiently clean but the mattress in room 134 is worn out. Not a big deal as I was so tired from a long day at work, I probably could have slept on a park bench. There were no cockroaches and everything in my room was functional. If needed in a pinch, I would stay here again.
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Posted 9 Sep 2024
The room was OK but the tweekers up all night. Slamming doors;, talking on their phones right outside the door and having loud conversations. It was so hard to get any sleep. Only stayed here because it allowed pets with no addl fees. Other than that not a good experience.
by A verified traveler
Posted 7 Sep 2024
by A verified traveler
Posted 24 Aug 2024
I love that this property is short walking distance (1/2 mile) from Amtrak and if you need to rent a car that Hertz is across the street. Five Guys restaurant is down the road and San Jose International airport is 10 minutes away by car. Property is basic no frills but I was able to access my room right away. I did not have to wait after traveling all night.
Comment from Hotel Management
28 Aug 2024 by Brand Experience Team , Hotel Management
Hi Catheribe, Thanks for your kind words and positive feedback. Hearing that you enjoyed your experience with us at Motel 6/Studio 6 truly delights us. Our priority is to provide exceptional service and create memorable experiences for our guests, and we are thrilled that we were able to meet your expectations. Your feedback means a lot to us, and we eagerly anticipate your next visit. If there is anything we can do to make your next experience even more enjoyable, please do not hesitate to let us know.Kaur J. #team6
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Brand Experience Team , Hotel Management
Hi Alyssa, Thank you for your rating. We strive to ensure every guest has a positive experience, and your feedback is important to us. If there is anything we can do to improve, please feel free to let us know.Kaur J. #team6
by A verified traveler
Posted 19 Aug 2024
I was not able to talk to a manager. After first night of waking up in an oven. A/C failed. Went to full heat and would not shut off. Asked to move to another room they did not have one. Asked for fans they did not have that either. They pulled power to a/c unit. They were able to repair a/c while I was working local convention but it was a miserable day with having no sleep. Also one in our group stayed also. Said they had no A/C and some tried to enter there room. Stranger had a key that worked on their door. This place is barely functioning and is not secure. No compensation for horrible stay.
Comment from Hotel Management
24 Aug 2024 by Brand Experience Team , Hotel Management
Hi Kristopher, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Kaur J. #team6
