Ratings based on 996 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
Comment from Hotel Management
21 Jan 2025 by Hotel Palma Real, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 20 Jan 2025
Everyone was very nice to me and very helpful
Comment from Hotel Management
21 Jan 2025 by Hotel Palma Real, Hotel Management
Dear Guest, thank you for sharing your positive experience at Palma Real Hotel! We are delighted to hear that our team made you feel welcomed and supported during your stay. Creating a friendly and helpful atmosphere is a priority for us, and it's wonderful to know that we succeeded in making your visit memorable. We truly appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Safe travels!
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Hotel Palma Real, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
3 Jan 2025 by Hotel Palma Real, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 21 Dec 2024
WISH I COULD HAVE STAYED LONGER
by A verified traveler
Posted 14 Dec 2024
Very helpful and friendly staff
Comment from Hotel Management
16 Dec 2024 by Hotel Palma Real, Hotel Management
Dear Guest, we are thrilled to hear that you found our staff very helpful and friendly during your stay at Palma Real Hotel. Our team is dedicated to providing exceptional service, and your kind words serve as a great motivation for us. We believe that every guest deserves a welcoming atmosphere, and we are delighted that we could contribute to a positive experience for you. We look forward to welcoming you back on your next visit. Thank you for choosing us!
by A verified traveler from Coral Gables
Posted 10 Dec 2024
The property is old and has no amenities. I was never offered any upgrade. Rooms were bare and very outdated. AC unit was incredibly noisy and breakfast staff was not that friendly.
Comment from Hotel Management
16 Dec 2024 by Hotel Palma Real, Hotel Management
Dear Guest, thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Our team is actively working on updating our facilities and ensuring better amenities for our guests. Your comments about the room conditions and AC unit have been noted, and we will address these issues promptly. We also appreciate your input regarding our breakfast staff, as we strive to provide excellent service and training. We hope you will consider staying with us again in the future, as we aim to enhance our guest experience based on valuable feedback like yours. Warm regards, Palma Real Hotel Team.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Hotel Palma Real, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 21 Nov 2024
The property was clean. The staff was helpful and great with patrons who don't speak Spanish. Breakfast and other meals were excellent.
Comment from Hotel Management
25 Nov 2024 by Hotel Palma Real, Hotel Management
Dear Guest, thank you for your wonderful review! We are thrilled to hear that you found our property clean and enjoyed our excellent meals. Our staff takes pride in offering helpful service, especially for guests who may not speak Spanish, and it’s fantastic to know that made your stay more comfortable. We look forward to welcoming you back to Palma Real Hotel for another enjoyable experience in the future.
by A verified traveler from San Jose
Posted 20 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Palma Real, Hotel Management
Thank you for your feedback.
