Ratings based on 393 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Very friendly staff!
Comment from Hotel Management
16 Nov 2024 by Manager at the Hampton Inn, Hotel Management
Thank you so much for choosing the Hampton Inn Cherry Ave for your travels/leisure. We have shared your feedback with our team.
by A verified traveler from Tempe
Posted 15 Nov 2024
Super staff. Good amenities, good bed, breakfast was ok. I prefer bacon to sausages. Small selection of food to purchase. The only negative was that the desk is too tall. To sit and work you need to go down to the dining area. I'm used to having a desk in my room.
Comment from Hotel Management
17 Nov 2024 by Joey G, Hotel Management
Hello Terry!Thank you for sharing your feedback about your recent stay with us at Hampton Hotel. We’re thrilled to hear that you enjoyed our staff and amenities, as well as the comfort of your bed.We appreciate your preference for bacon over sausages—everyone has their favorites! I also understand your concern about the desk height. Your comfort while working is important to us, and I’ll make sure to pass your feedback along to our management team.If there’s anything else we can do to enhance your experience during your next visit, please let us know. We hope to welcome you back soon!
by A verified traveler
Posted 11 Nov 2024
Amazing property very clean
Comment from Hotel Management
17 Nov 2024 by Joey G, Hotel Management
Hello Alejandra!Thank you so much for your wonderful review! We’re thrilled to hear that you found our property amazing and very clean. Maintaining a high standard of cleanliness is a top priority for us, and it’s great to know that it made a positive impression on you.We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Joey G, Hotel Management
Hello Victor!Thank you for your review! We appreciate your feedback and are glad to see you enjoyed your stay. If there’s anything specific you think we could improve to earn that fifth star, we’d love to hear your thoughts. Your insights help us enhance our guests’ experiences.We hope to welcome you back soon!
by A verified traveler
Posted 10 Nov 2024
Loved staying at this location! Visited my grandparents who live nearby so this was very convenient. Super clean & quiet. Great staff! Thank you so much for making my stay comfortable!
Comment from Hotel Management
17 Nov 2024 by Joey G, Hotel Management
Hello Celeste!Thank you for your fantastic review! We’re delighted to hear that you loved your stay and found our location convenient for visiting your grandparents. It’s wonderful to know that you appreciated the cleanliness and quiet atmosphere, as well as our great staff.Your comfort is our priority, and we’re so glad we could contribute to a pleasant visit. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Joey G, Hotel Management
Dear Dan,Thank you so much for your fantastic 5 out of 5 review! We truly appreciate your kind words and are thrilled to hear that you had such a wonderful experience at our hotel. Your feedback motivates us to continue providing exceptional service and memorable stays for all our guests. We hope to welcome you back soon!
by A verified traveler from Walnut
Posted 30 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Joey G, Hotel Management
Hello Joesph,Thank you for taking the time to leave a review. We're truly sorry to hear that your experience did not meet your expectations. We are committed to providing the best service and products, and we take feedback like yours very seriously.Could you please provide us with more details about what specifically went wrong? We would appreciate the opportunity to address any issues and ensure that they are rectified. Your satisfaction is very important to us, and we hope to have the chance to make things right.Looking forward to hearing from you.
by A verified traveler from Vancouver
Posted 27 Oct 2024
Prompt response when there was no shampoo in shower dispenser. Desk staff very friendly.
Comment from Hotel Management
28 Oct 2024 by Joey G, Hotel Management
Thank you for your feedback, Raymond! We're glad to hear that our desk staff was friendly and that we were able to respond promptly to your needs. We appreciate your comments about the shampoo dispenser, and we'll make sure to address this issue to enhance our guests' experience. We hope to welcome you back soon!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Joey G, Hotel Management
We sincerely appreciate your thoughtful feedback on our hotel, Patricia.
by A verified traveler
Posted 23 Oct 2024
N/A
Comment from Hotel Management
26 Oct 2024 by Joey G, Hotel Management
Thank you for your fantastic review, Antwaiun! We truly appreciate your support and are glad to hear that you had a great experience. Your feedback motivates us to continue delivering excellent service.
