Ratings based on 17 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Feb 2020 on Orbitz
by A verified traveler
Posted 21 Feb 2020 on Orbitz
by A verified traveler
Posted 14 Jan 2020
We enjoyed staying here with our children for 2 nights at the start of our Costa Rica trip. They loved the pool and jacuzzi. We stayed in a room behind the reception which was large, clean, comfortable and the air conditioning worked very well. WiFi in the room was poor but was absolutely fine in the restaurant area and around the pool. All the staff we met were very pleasant and helpful when needed. Breakfasts and evening meals were tasty. Recommended.
Comment from Hotel Management
21 Jan 2020 by Manuel Gonzalez General Manager, Hotel Management
Thank you very much for taking the time to leave us a review we really appreciate it. We are glad that you enjoyed your stay with us and apologize for the internet inconvenience since there was a general issue with the service provider going on at that specific time, but we receive more than 100 Mbps through fiber optics cable all the time. We hope to see you soon again.
Kind regards
by A verified traveler
Posted 27 Apr 2019 on Hotels
Comment from Hotel Management
31 May 2019 by Guacima Country Inn Team, Hotel Management
Thank you for choosing us!
by A verified traveler
Good hotel
Posted 27 Jan 2019 on HotelsEverything was great except in the morning there was only cold water. My husband had warm water before me but a large group of teen girls getting ready as the same time as me in the AM. That was understandable but then when I had a head of cold wet hair I discovered the hair dryer was broken! Not working at all. The best part was the pretty fruit drink they gave us upon arrival. Breakfast was good and the room very comfortable.
Comment from Hotel Management
28 Jan 2019 by Guacima Country Inn Team, Hotel Management
Dear Christine,
Thank you for your review, I apologize for the inconvenience, we have plenty of hot water available, we have a solar heated system so it takes a couple of minutes for the water to run from the tank to your room, but if you leave the water run for a couple of minutes then you will notice how hot the water becomes.
by Alicia
Secluded near the airport
Posted 25 Jul 2017 on HotelsGreat place to stay weather with a large group or small, close to the airport and secluded with great grounds.
by Sean
Bad Hotel They Misrepresent Rooms and Ammenities
Posted 20 Jul 2017 on HotelsTerrible Hotel. They misrepresent the rooms charged me for a apartment kitchen suite and my wife and kids show up and they said the room was not available even though we booked it through Hotels.com and paid for it through hotel.com and then the owner charged my cc as well before we arrived for this kitchen apartment suite, they showed pictures of it on their listing with full kitchen and refrigerator so we brought food for our 2 young children to keep in the refridge and to cook for them. Hotel.com called them and they said they would fix it in 15- 20 minutes and put us in this room. When this did not happen 1 hour later hotel.com called the back and then they informed both of us that they did not have a room like this at their hotel. Add to this no hot water. The breakfast buffet was terrible. The hot tubs outside by the pool they advertise are not working and and have not been working for a long time. Do not stay at this hotel. What is really weird is when they charge your credit card they list the charge as a language school not a hotel.
by A verified traveler from Seattle
NOT charming country inn half hour to airport
Posted 31 Jan 2017Weird property perhaps in ttransition. Had problems with wifi then later door lock and had to change rooms. Staff tried very hard to accommodate but problems should not have been there in the first place. On the plus side, restaurant was decent as was breakfast.
Recommended
for Everyoneby A verified traveler from Chicago
Hard to find, but worth the effort!
Posted 29 Jun 2016Stayed here one night after flying in. Don't know how we could have possibly found it without good GPS and helpful people along the way, but once we got there we were greeted warmly and were plenty satsfied with the room. Comfortable and clean, not a lot of perks. Woke to beautiful grounds, an excellent breakfast, and a staff muy amable.
by Maria from Houston
Wonderful Staff
Posted 13 Jun 2016 on HotelsThis hotel was just as expected. Landscaping was beautiful. The room was so big just perfect for the five of us. The staff was really nice and very helpful especially since we arrived at the middle of the night. They made sure the shuttle waited for us at the airport since our flight was delayed. I wished we would of stayed longer.
