2/10 Terrible
John
Dec 19, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This room should have NEVER-EVER been put into rotation. Pubic hair on walls of the shower, filthy bathtub, broken window/shutter hardware, no TV service, chewed/discarded chewing gum pushed into an ac vent, marijuana odor coming into the room from another unit, peeling plastic coating on refrigerator never removed. I would rather sleep in a porta potty than this dump. And yes we have pictures and yes the front desk came and inspected the room.
Contacted Expedia immediately via text ( they were the entity I paid) they stated front desk would issue the refund, the attendant stated she did, we left immediately and found another room. It was still charged to my CC and yet to be refunded as of now. Expedia issued a 25 $ courtesy credit not related to the room charge/price ( thank you) for future use.
Shame on you Rodeway Inn San Jose and shame on you Expedia for even allowing this business on your site. Everyone get your act together. We won’t stop until were issued a 100 percent refund to my CC.
John
Stayed 1 night in Dec 2024