Ratings based on 41 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
No one was here to receive me - at 12:05 am
I had to leave and find another hotel
I’d like my money back
by A verified traveler
Posted 30 Aug 2024
The views are amazing x the food is great and the rooms were clean. Bed was great and good size.
Comment from Hotel Management
4 Sep 2024 by Fogo Resort Team, Hotel Management
Dear Luis,We sincerely want to thank you for your recent stay at Fogo Resort. We are thrilled to hear that you enjoyed your time with us.We look forward to the pleasure of welcoming you back very soon. Your satisfaction is our greatest reward.Until next time!Warm regards,
by A verified traveler
Posted 29 Aug 2024
The staff are absolutely wonderful. Would really prefer that they have a website with more details & menus. An information card or something to tell me, when is breakfast? when is lunch? what is the wifi password? other basics would be nice. Don't come here if you're looking for a conveniently walkable spot, not that you really should because the property is gorgeous and if you have a quiet stay it's a great place to be. Uber everywhere, uber eats everything (but be ready for hefty delivery/service cost). The room was fine, view was INCREDIBLE. Bathroom meh and floor starting to crack, but the building is also a 100 year old plantation. Nice place to recover from a surgery but lack of info could be improved :) Pamphlets in the room would be perfect - bonus points for more history on the building.
Comment from Hotel Management
4 Sep 2024 by Fogo Resort Team, Hotel Management
Dear Guy,We are delighted to hear that you enjoyed your stay at Fogo Resort! Thank you for your kind words and for taking the time to share your feedback with us. We truly value your insights, and we will work on improving our services information, meal times, and information regarding the Wi-Fi password.We look forward to welcoming you back to our resort soon!Warm regards,
by A verified traveler
Lovely stay
Posted 7 Jun 2024 on HotelsStaff was awesome!! Seriously, great people!!
by A verified traveler from Dawsonville
Posted 6 Jun 2024
I was going to leave a nasty review again about Fogo but decided to say our visit was acceptable and perhaps will stay again. We arrived shortly after 1 pm knowing that the published checkin time was 3 pm. Reception and the female manager said our room was ready but we would need to pay 13 dollars x 3 people if we wanted an early checkin. I lost it! After much verbal discussion, they agreed to waive their early checkin fee. Will eating an overpriced soup lunch on property, a staff person came to the table and said we were upgraded to the penthouse which was about 4 stories high via stairs. The stay was OK but initial observations to extract more money from us not so much! They did carry our heavy bags up and down from their penthouse which as appreciated.
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by Estimado huésped:, Hotel Management
Muchas gracias por sus comentarios.
by A verified traveler
Posted 4 Jan 2024 on Orbitz
Do not fall for the photos. This place is a dump. I have plenty of photos to show you. After one night we left as we felt unsafe. No smoke detector in the room, floors buckeling, torn curtains- the list goes on.
Comment from Hotel Management
31 Jan 2024 by Estimado huésped:, Hotel Management
Muchas gracias por sus comentarios.
by A verified traveler
Beautiful place
Posted 6 Nov 2023 on HotelsThe hotel is very beautiful with comfortable rooms, the staff is very professional and respectful. Besides that, the restaurant is great with a good menu and a wonderful landscape. It is also close to many other places you can visit in Escazú, Santa Ana and San José.
Comment from Hotel Management
11 Nov 2023 by Estimado huésped:, Hotel Management
Muchas gracias por sus lindos comentarios, los esperamos pronto!
by A verified traveler
Posted 31 Oct 2023
Entire rooms have no a/c. I reserved a room which upon arrival they stated they had a problem with room so they we’re switching rooms which the room didn’t look anywhere near the rooms showed on web site
They charged my credit card and wouldn’t issue a credit stating it was Expedia who issue’s credit. And no where on website states no a/c in sleeping rooms No happy now needed to reserve another room and call for car service again. Complete disaster
Comment from Hotel Management
19 Nov 2023 by Estimado huésped:, Hotel Management
Muchas gracias por sus comentarios se los haremos llegar a los encargados, saludos!
by A verified traveler
Posted 4 Sep 2023
A wonderful helpful staff* And antebellum charm with a beautiful victorian style property. And excellent food!
Comment from Hotel Management
5 Sep 2023 by Estimado huésped:, Hotel Management
Muchas gracias por sus comentarios, fue un gusto servirles, esperamos pronto volverlos a tener por nuestro resort!
