Ratings based on 984 Verified Reviews
2.9 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 12 Dec 2024
The staff went above and beyond with accommodations and made sure all needs were met in a quick, friendly mannerb
by A verified traveler from Novato
Posted 5 Dec 2024
Close to my work place.
by A verified traveler from Novato
Posted 5 Dec 2024
Close to my work place
Comment from Hotel Management
6 Dec 2024 by Hotel Management, Hotel Management
Dear Surya, Thank you for sharing your feedback! We are pleased that our location proved convenient for your needs and contributed to a comfortable stay. It is always our goal to provide an experience that complements our guest's plans, whether for work or leisure. We hope to welcome you back to Extended Stay America in the future and ensure your next visit is just as enjoyable.Sincerely,Hotel Management
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Good sleep
Comment from Hotel Management
23 Nov 2024 by Hotel Management, Hotel Management
Dear Minh, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your comfortable room and had a peaceful sleep during your stay. Providing our guests with a relaxing and restful environment is always our top priority. Your kind words will be shared with our team, as they truly appreciate knowing their efforts contribute to a positive guest experience. We look forward to welcoming you back to Extended Stay America. Sincerely,Hotel Management
by A verified traveler
Posted 21 Nov 2024
My 7 day stay here was horrible they did not clean our room nor changed our towels bed sheets in our room we literally had to wash them ourselves. Very poor service I do not recommend staying here
Comment from Hotel Management
22 Nov 2024 by Hotel Management, Hotel Management
Dear Alejandro, Thank you for being our guest and for taking the time to give us your feedback. We apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. Your feedback has already been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. We hope you will revisit us soon! Sincerely,Hotel Management
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Staff was friendly and a clean room.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Rick, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a good stay and were pleased with the clean room. Your compliments for the friendly staff are shared with joy. Please return to enjoy another flawless experience at Extended Stay America. Sincerely,Hotel Management
