Ratings based on 1,000 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2023
Reserved and paid 2 months in advance. Arrive for check in and the parking lot was empty and there was a handwritten "closed for business" sign. Attempted to contact the property of course were unsuccessful. No notice, no refund. Further research showed the property was actually sold last year to the city and is no longer a hotel. Not sure why I was allowed to make a reservation in the 1st place.
by A verified traveler from San Jose
Posted 22 Mar 2023
My reservation was canceled so I found lodgings elsewhere
by A verified traveler
Posted 13 Mar 2023 on Orbitz
Arena Hotel rescinded my booking one hour before my arrival. No reason given. I had to scramble to find a place to stay for the night. Good thing Orbitz helps you out.
by A verified traveler
Posted 6 Mar 2023 on Orbitz
The property was closed by the city. There was no business there.
by A verified traveler
Posted 6 Mar 2023
I paid the full amount for my reservation upfront. When I showed up to the hotel, it was closed with a "CLOSED FOR BUSINESS" sign on the front door. There was no notice from the hotel or Expedia. I was stuck in the rain and had to find another hotel last minute.
by A verified traveler
Posted 5 Mar 2023
Showed up on the day of my reservation just to find the hotel was closed for business. I was charged for a room and was not notified in advance that the hotel had closed for good. Now I'm having a hard time getting my money back. Contacted Expedia 6 days ago and have not heard back since.
by A verified traveler
Posted 3 Mar 2023
Nice large parking lot
by A verified traveler
Posted 3 Mar 2023
This place was horrible! They were out of business and they didn’t even call to let me know not to come wasted my time oh and the guy that answered the phone was unprofessional and rude!! Hope this place shuts down and never opens for business!
by A verified traveler
Posted 3 Mar 2023
They never should have taken reservations if they knew they were closing
by A verified traveler
Posted 2 Mar 2023
DO NOT BOOK!!! Sold to the city for a homeless shelter but still takes your money through bookings and refuses to return it
