Ratings based on 71 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
We went to dinner at the Westin. It took 40 minutes to get our food - poppers and fries, cheese sticks and 1 order of fish tacos.
Comment from Hotel Management
13 Nov 2024 by Westin Los Cabos, Hotel Management
Thank you for sharing your experience! Were sorry to about the service at our facilities.Your feedback is important to us, and we’ll make sure to address this with the team. We hope your next visit is much smoother!
by A verified traveler
Posted 9 Nov 2024
I wish the pools were warmer. We went with kids and the kids pool was freezing. Not many dining options. But overall had a really nice time.
Comment from Hotel Management
13 Nov 2024 by Westin Los Cabos, Hotel Management
Thank you for your comments! Your feedback is invaluable in helping us enhance our facilities. We look forward to welcoming you back soon to provide an even better experience!
by A verified traveler
Westin Villa and Spa
Posted 8 Aug 2024 on HotelsThis place is amazing. I booked additional rooms for friends and family.
Comment from Hotel Management
9 Aug 2024 by Westin Los Cabos, Hotel Management
Thank you for your wonderful comments! We hope to have you all back soon!
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Westin Los Cabos, Hotel Management
Thank you for your rating! We hope to have you back soon!
by A verified traveler from VIDOR
Posted 8 Jul 2024 on Travelocity
Great vacation spot with amazing views.
Comment from Hotel Management
9 Jul 2024 by Westin Los Cabos, Hotel Management
Thank you for your wonderful comments and we hope to have you again soon!
by A verified traveler from VIDOR
Posted 8 Jul 2024 on Travelocity
This was a great place to stay with amazing views.
Comment from Hotel Management
17 Jul 2024 by Westin Los Cabos, Hotel Management
Thank you for your wonderful comments! We hope to have you back soon.
by A verified traveler
Posted 4 Jul 2024
It took them forever to have our room ready.
Comment from Hotel Management
4 Jul 2024 by Westin Los Cabos, Hotel Management
Were sorry to hear about the wait for your room but will take them into consideration to better our services!
by A verified traveler
Posted 25 Jun 2024
Beautiful view from our room. Pools and food fantastic! Hotel clean, staff excellent, highly recommend for a wonderful place to stay in Cabo!!!
Comment from Hotel Management
26 Jun 2024 by Westin Los Cabos, Hotel Management
Thank you for your wonderful comments and hope to have you again!
by A verified traveler
Posted 12 Jun 2024
Viviana, the manager at Baja Point, failed to acknowledge the note on our account from when we called the night before our scheduled arrival to inform them that our flight was canceled and we would be a day late. Vanessa (or Veronica, can't remember) told us it would be fine to arrive a day late and that she would make a note on our account, but when we arrived to check in, they had re-sold our reservation and didn't have a room for us! We were livid. We have been loyal Westin customers for 20 years! AND HERE'S THE KICKER! Vivana still charged our card around $1,200 USD as if we were a no-show!!! We showed, but they had sold our three-bedroom villa. It was NOT our mistake. We called, we were told it was fine to arrive a day late, and we showed up when we said we would. And what's more, Viviana refuses to remove the charges. This has been a customer service experience that will end our loyalty to Westin. We scrambled to rebook at Zoetry, a Hyatt property. We had a phenomenal experience there, and we gave them our five-star rating and a rave review. If you're looking for a place to stay in Cabo, go there instead! Don't let Vivana at Baja Point ruin your vacation!!!
Comment from Hotel Management
12 Jun 2024 by Executive Assistant Westin Los Cabos, Hotel Management
We sincerely apologize for the inconveniences you experienced during your recent stay with us. We strive to ensure every guest has a relaxing and enjoyable visit, and we regret that we did not meet your expectations this time.Please be assured that our management team is addressing your concerns to prevent this from happening in the future. Your feedback is invaluable in helping us improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 6 Jun 2024
Great service by the staff.
Comment from Hotel Management
7 Jun 2024 by Westin Los Cabos, Hotel Management
Thank you for your comments! We hope to have you back!
