Ratings based on 1,714 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
We have stayed here many times and love the facilities. The only I would consider is softer beds the mattress was far to firm. And more chicken options. Hard to find something for my family to eat with chicken
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Thank you very much for staying with us, we hope we have exceeded your expectations. It was a pleasure to have you as our guest in our all inclusive resort.We appreciate you giving us the oportunity to serve you and hope to see you back here at your home away from home very soon
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Thank you very much for staying with us, we hope we have exceeded your expectations. It was a pleasure to have you as our guest in our all inclusive resort.We appreciate you giving us the oportunity to serve you and hope to see you back here at your home away from home very soon
by A verified traveler
Posted 18 Nov 2024
Bueno
Comment from Hotel Management
20 Nov 2024 by Servicio a huéspedes, Hotel Management
Queremos agradecerle por haber elegido nuestro hotel para sus vacaciones, esperamos haber excedido sus expectativas. Ha sido un placer haberlos tenido como nuestros huéspedes.Apreciamos la oportunidad de servirles y estaremos esperándolos muy pronto en su casa lejos de casa.
by A verified traveler
Posted 14 Nov 2024
Needs improving on food
Comment from Hotel Management
14 Nov 2024 by Servicio a huéspedes, Hotel Management
Queremos agradecerle por haber elegido nuestro hotel para sus vacaciones, esperamos haber excedido sus expectativas. Ha sido un placer haberlos tenido como nuestros huéspedes.Apreciamos la oportunidad de servirles y estaremos esperándolos muy pronto en su casa lejos de casa.
by A verified traveler
Posted 12 Nov 2024
Low quality food . Their snack bar it’s horrible the chicken nuggets taste like dog food also the lady always has a bad attitude .Bartenders good
Comment from Hotel Management
13 Nov 2024 by Guest Services, Hotel Management
It was a pleasure to have had you as a guest here at your home away from home, Royal Solaris Los Cabos is committed to provide you with the highest quality standards and a warm personal service at any time. We strive to ensure our guests’ experience the best visits possible and we felt short of our goal this time. Thank you for giving us feedback on the points to improve in our hotel.Thank you for staying with us.
by A verified traveler
Posted 11 Nov 2024
Service was superb! Captain Miguel , Captain Mayra, David, Antonio, Liliana and Vilchis have superior public relations skills and are very methodical when rendering service. They pay great attention to detail. Smiles from all of them.
Due to these efforts, it made our stay very enjoyable and entertaining. We will be back next year and these may tip the scale when rendering a decision to rebook at this property.
Please work on modernizing the property and Flora areas. It allows for pleasant walk and or relax near a shade while sipping a cup of coffee in the early morning.
I also ask that the shows be advertised, as it presents an area for social gatherings as well as great entertainment. This enables me to stay on the property as opposed to traveling elsewhere.
Nonetheless! Thank you very much for our 3rd Visit.
Respectfully
Carlos A Poveda RM# 509
Comment from Hotel Management
11 Nov 2024 by General Management, Hotel Management
Dear Carlos Arturo,Thank you for writing us your comments, we work very hard to make everything perfect for our dear guests.We regret the inconvenience you have had, we work every day to improve our areas of opportunity.We hope to have the opportunity to serve you again in the future.Sincerely, General Management.
by A verified traveler
Posted 10 Nov 2024
Excelente servicio
Comment from Hotel Management
10 Nov 2024 by Servicio a huéspedes, Hotel Management
Queremos agradecerle por haber elegido nuestro hotel para sus vacaciones, esperamos haber excedido sus expectativas. Ha sido un placer haberlos tenido como nuestros huéspedes.Apreciamos la oportunidad de servirles y estaremos esperándolos muy pronto en su casa lejos de casa.
by A verified traveler
Posted 8 Nov 2024
Everything was excellent
Comment from Hotel Management
8 Nov 2024 by Guest Services, Hotel Management
Thank you very much for staying with us, we hope we have exceeded your expectations. It was a pleasure to have you as our guest in our all inclusive resort.We appreciate you giving us the oportunity to serve you and hope to see you back here at your home away from home very soon.
