Ratings based on 1,136 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Property is beautiful!
Natalia is exceptional and she should hold a training on customer service to all other employees there!!
My son and I were at the pool and the server serving the section watched us and did not ask if we would like to order anything althoigh asked everyone else
Next, we decided to go to the restaurant and order food, the hostess sat us at a table that was not to be used nor was set, we sat there for 10 minutes until I was able to wave down someone to order but then we just decided to leave
Not all guests are created equal at the property and it's just a shame!
I will continue to be a guest at palmilla and never come back to this property again
Natalia thank you for your kindness!!
Comment from Hotel Management
3 Dec 2024 by Liliana Jimenez, Hotel Management
Dear Mrs. Vanessa, Thank you for sharing your feedback. We appreciate your time and we would like to address directly your report. Our Team has shared the information with the Food and Beverages Team. Please feel free to reach directly the Resort and ask for the manager on duty and we'll be pleased to assist you
by A verified traveler
Posted 2 Dec 2024
The pools were very nice; they are well maintained and heated. There are several pools on the property and plenty of lounge chairs and space.
The food, drinks, and service were excellent. We ordered drinks at the pool each day and room service for dinner.
My family will definitely be staying here again.
Comment from Hotel Management
3 Dec 2024 by Liliana Jimenez, Hotel Management
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
by A verified traveler
Posted 1 Dec 2024
This is a very clean and nice property but there are two major issues:
1- many of their rooms have blocked views, this is not clarified during booking and it’s close to impossible to change rooms without paying hefty fees. They changed ours after and hour of negotiation to another room with bad views
2- the restaurants at property are unbelievably expensive for example $35 burger, etc
Other issues the beds are super soft and uncomfortable
Others wise the rooms are specious and the property is beautiful
Comment from Hotel Management
3 Dec 2024 by Liliana Jimenez, Hotel Management
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.
by A verified traveler
Posted 1 Dec 2024
Extremely well maintained property.
Comment from Hotel Management
3 Dec 2024 by Liliana Jimenez, Hotel Management
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
by A verified traveler
Posted 25 Nov 2024
Family time was amazing here
Comment from Hotel Management
25 Nov 2024 by Liliana Jimenez, Hotel Management
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
by A verified traveler
Posted 24 Nov 2024
It was our first visit to this property and it was a great week. We plan to return next year. Only downsides…. Food and drinks on property are overpriced considering the alcoholic beverages were not strong at all. Other downside is the fact it is too dangerous to swim in the ocean in that area. Other than that, the property and staff were great!!
Comment from Hotel Management
25 Nov 2024 by Liliana Jimenez, Hotel Management
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
by A verified traveler from Lone Tree
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Liliana Jimenez, Hotel Management
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Liliana Jimenez, Hotel Management
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Liliana Jimenez, Hotel Management
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
by A verified traveler
Posted 14 Nov 2024
The Hilton experience is on full display at this property. Very clean rooms, pool area is staffed perfectly accommodating everything you need, the ground are kept immaculate. This is a 5 Star property for sure!
Comment from Hotel Management
15 Nov 2024 by Liliana Jimenez, Hotel Management
We are thrilled with your lovely comments. Thank you for sharing and we hope to welcome you back soon!
