Ratings based on 998 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
This hotel is adequate but needs quite a few upgrades. The staff is excellent, very accommodating, and friendly.
The location is good.
The food is mediocre but we are not foodies so this did not matter to us.
I left a pair of sandals by the pool which unfortunately was not turned into lost and found. This was a little disappointing.
It would be nice if there were a couple of drinks in the fridge and if they replenished the coffee in the room.
Comment from Hotel Management
19 Nov 2024 by Guest Service Manager, Hotel Management
Dear Mireille, Thank you for sharing your experience at Grand Decameron Los Cabos. We are thrilled to hear that our staff made a positive impression with their excellent service and friendliness. Your feedback regarding the need for upgrades and improvements in food options is invaluable, and we will certainly share it with our management team. We apologize for the inconvenience regarding your sandals and are looking into enhancing our lost and found process. Additionally, we appreciate your suggestion about replenishing the drinks and coffee in the room, as it is essential for us to provide a comfortable experience for our guests. We look forward to welcoming you back and ensuring an even better stay next time. Warm regardsAlejandro CastilloGuest Services
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 15 Nov 2024
The size of the resort is nice. Not overly big
Comment from Hotel Management
16 Nov 2024 by Guest Service Manager, Hotel Management
Dear Paul,Thank you for sharing your feedback. We are glad to hear that you enjoyed the size of our resort and found it to be just right. We strive to provide a comfortable and pleasant experience for all our guests. We hope to welcome you back again in the future for another enjoyable stay at Grand Decameron Los Cabos, A Trademark All-Inclusive Resort.Best regards Alejandro Castillo Guest Services
by A verified traveler
Posted 15 Nov 2024
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Comment from Hotel Management
16 Nov 2024 by Guest Service Manager, Hotel Management
Estimada Liliana, Agradecemos sinceramente tus comentarios sobre tu reciente estancia en Grand Decameron Los Cabos. Nos llena de alegría saber que pudiste disfrutar de nuestras instalaciones y servicios. Tu satisfacción es nuestra prioridad, y siempre nos esforzamos por ofrecer una experiencia memorable a nuestros huéspedes. Estamos comprometidos en seguir mejorando para que cada visita sea aún más especial. Nos encantaría tener el placer de recibirte nuevamente y ofrecerte otro tiempo inolvidable con nosotros. ¡Hasta pronto!Cordialmente Alejandro CastilloServicio al huésped
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Room was right over pool. Constant loud techno music coming from the pool bar. Asked to change rooms, and were told the only available option would also have loud music until 10pm.
The balcony door would not latch or even seal. Mosquitos were coming in through the gap. Room was dirty. Visible grime on the bedside lamp. Dead mosquitos smashed on wall and in soap dish. Also bed had the hardest mattress I’ve ever felt.
We checked out 2 hours after arriving, and went to another resort. So glad we made the change.
Staff was nice at least.
Comment from Hotel Management
12 Nov 2024 by Guest Service Manager, Hotel Management
Dear Marshall, We are truly sorry to hear about your disappointing experience at our hotel. We apologize for the noise disturbances and cleanliness issues you encountered during your stay. Your feedback is valuable to us, and we will address these matters with our team to ensure they are resolved promptly. We regret that we were unable to provide you with a more comfortable room option. We appreciate your kind words about our staff, and we hope you will consider giving us another opportunity to provide you with a better stay in the future. Thank you for bringing these issues to our attention. Best regardsAlejandro CastilloGuest Services
by A verified traveler
Posted 8 Nov 2024
Location was good except for construction on both sides of the property until 0100 hours one night.
The access to the whole area was not good for anyone with limited mobility - many stairs and convoluted hallways. The room we had lacked privacy in the bathroom.
There was only one restaurant open for all meals, and not a lot of variety, and another restaurant open part of the week for which we had to book.
The staff were great, which was the saving factor - Carmen, Guadalupe, Oscar and Fatima in the dining room and Juan and Jesus in the pool bar, and the person leading dancing and karaoke.
Overall we loved meeting new people, swimming in clean pools and walking on the beach in the sun, so that makes everything else acceptable!
Comment from Hotel Management
9 Nov 2024 by Guest Service Manager, Hotel Management
Dear Sadguna,Thank you for sharing your feedback. We truly appreciate your kind words about our staff, who are dedicated to providing exceptional service. We apologize for the inconvenience caused by the construction noise and limited access for guests with mobility challenges. Your comments regarding the dining options and room privacy are invaluable and will be taken into consideration as we strive to improve our guest experience. We're thrilled to hear that you enjoyed the pools, the beach, and connecting with fellow guests. We hope to welcome you back in the future, so we can provide an even better experience. Safe travels!Best regardsAlejandro Castillo Guest Services
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Great service, the food and drinks were good
Comment from Hotel Management
5 Nov 2024 by Guest Service Manager, Hotel Management
Dear Rosa Maria, Thank you for taking the time to share your wonderful experience at Grand Decameron Los Cabos! We are thrilled to hear that you enjoyed our service, food, and drinks. Our team works diligently to ensure every guest has a memorable stay, and it's rewarding to know that we met your expectations. We hope to welcome you back soon for another fantastic getaway, where you can indulge in even more of what we have to offer. Safe travels and see you next time!Best regardsAlejandro Castillo Guest Services
by A verified traveler
Posted 22 Oct 2024
The rooms could use a remodel
Comment from Hotel Management
28 Oct 2024 by Guest Service Manager, Hotel Management
Dear Maritza, Thank you for your recent stay at Grand Decameron Los Cabos. We appreciate your feedback regarding the rooms and will certainly take your comments into consideration for future improvements. Our goal is to provide a comfortable and enjoyable experience for all our guests, and your input is invaluable to us. We hope to have the opportunity to welcome you back for an even better stay in the future. Should you have any further suggestions or concerns, please do not hesitate to contact us directly. We look forward to hosting you again soon. Warm regards.Alejandro CastilloGuest services
