Ratings based on 8 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
y eso no te boutique dentro de otro hotel. El spa es absolutamente maravilloso el Personal es muy atento los snacks son fabulosos
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by JW Marriott Los Cabos Beach Resort & Spa, Hotel Management
Dear Tiffany,Thank you for your review! We hope you have enjoyed your stay. We look forward to welcoming you back soon!Regards,
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by JW Marriott Los Cabos Beach Resort & Spa, Hotel Management
Dear Gregory, Thank you for your review. We appreciate you taking the time to review us, as this helps us improve our service.Regards,
by A verified traveler
Posted 7 Nov 2023
A
Comment from Hotel Management
7 Nov 2023 by Reservations , Hotel Management
Dear Jeremy,Thank you for your review.
by A verified traveler
Posted 28 Oct 2023
No A/C and it was 90 degrees. Room smelled like wet / mold, etc. Kind of hard to get to.
Comment from Hotel Management
30 Oct 2023 by JW Marriott Los Cabos Beach Resort & Spa, Hotel Management
Dear Gary, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a comfortable and pleasant environment for our guests, and we regret that we fell short of your expectations.Regarding the lack of A/C and the unpleasant odor in your room, we take these issues very seriously. Our maintenance team actively addresses the A/C concerns to ensure that future guests do not encounter similar discomfort. Additionally, we are investigating the reported odor to identify and eliminate any potential sources of concern.We appreciate your patience and understanding as we strive to make the necessary improvements. Guest satisfaction is our top priority, and we want to assure you that your comments have been shared with our team for immediate attention.Thank you again for bringing these issues to our attention, and we look forward to the possibility of welcoming you back in the future.Sincerely,
by A verified traveler
Posted 6 Oct 2023
The best vacation of my life, this hotel is the best, from the rockers to the waiters, all professional and friendly, they treated us like never before. Jw Marriott San Jose los Cabos San Lucas the best of best ones…
Comment from Hotel Management
6 Oct 2023 by JW Marriott Los Cabos Beach Resort & Spa, Hotel Management
Dear Teresita,Thank you so much for your glowing review! We're delighted to hear that your stay at JW Marriott Los Cabos was the best vacation of your life. Our team takes pride in providing professional and friendly service, and it's heartwarming to know that you felt treated like never before. We look forward to welcoming you back for another exceptional experience!
by A verified traveler
Posted 5 Jul 2023
Comment from Hotel Management
26 Jul 2023 by Ilse Gabriela, Hotel Management
Dear Alexander, thank you for your time sharing with us your experience at Casa Maat in Los Cabos. We hope we could achieve our commitment creating memorable experiences for you and hope to see you again very soon!
by A verified traveler
Normal property
Posted 11 Oct 2023 on HotelsAn average property. Areas in maintenance during our stay. Quality of the food not very high. Great, friendly well trained staff was the best component of our stay.
Comment from Hotel Management
24 Oct 2023 by JW Marriott Los Cabos Beach Resort & Spa, Hotel Management
Dear Luca,I appreciate your feedback on your recent stay. It's valuable for us to hear about your experience, and I'm sorry to learn that certain aspects fell short of your expectations. We take your comments regarding property maintenance and food quality seriously, and I assure you that we'll review these areas to identify opportunities for improvement.Regards,
