Ratings based on 84 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2024
Great service delicious food friendly employees and the location is perfect
by A verified traveler
Posted 10 Aug 2024
by A verified traveler
Posted 4 Aug 2024
Very nice rooms, nice views. Restaurant is nice. Good surfing. Low key resort but very nice!!!
by A verified traveler
Posted 14 Jun 2024 on Hotels
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 11 Apr 2024
EVERYTHING OK EXCEPT THE LADY AT THE FRONT DESK AT CHECK IN, SHE DID NOT HAVE NICE MANNERS, SHE DID NOT EVEN SAY WELCOME.
by A verified traveler
Posted 3 Mar 2024 on Hotels
by A verified traveler
Would not recommend
Posted 31 Oct 2023 on HotelsI was really disappointed with the front desk and management of the hotel. As a solo female traveler, I was asked repeatedly if I have a boyfriend or husband or with me from front desk staff, and was quite judged like that was a problem. They seem disorganized as a few problems came up and no one passed messages to one another.
Definitely worth noting that the wait staff for the restaurant are extremely lovely and kind. Food is insanely overpriced and not that great. Given some interactions with the front desk staff and the management I would not come back. The rooms are nice but not worth the nightly rate.
Comment from Hotel Management
31 Oct 2023 by Cabo Surf Hotel, Hotel Management
Thank you for taking the time to share your comments with us, we greatly appreciate and value your feedback.It is saddening that we failed to exceed your expectations for a memorable Cabo Surf Hotel and Spa experience. our My team takes immense pride in going the extra mile for guests, to ensure their every need is catered for and so it is disappointing that you were not pleased with front desk staff. For us, it is disappointing that we missed an opportunity to correct your impression prior to departure. We do hope to have the opportunity to welcome you back to Cabo Surf Hotel and Spa where we feel sure you will find our services much more improved.Sincerely,Juan Carlos QuintanillaFDM
