Ratings based on 119 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2024
The exterior property was very nice. The rooms were old, needing an update with new furniture, curtains, bedding. Lighting in the room was low. Complimentary coffee in the lobby would be nice. Our room did not have a coffee maker. Nice pool area, nice seating around the facility. I understand it is in new management and look forward to staying there again to see improvements. It was worth the stay.
by A verified traveler
Posted 16 Aug 2024
different type of room layout to choose from. restaurant is reopened. taste and service were good. very nice forest view. you need to cross a bridge to the swimming pool and it is very interesting.
by A verified traveler
Posted 21 Jul 2024
by A verified traveler
Posted 16 Jul 2024
by A verified traveler
Posted 6 Jun 2024
This is our second stay at Rumors. Overall, the property is clean, but definitely in need of maintenance. The shower could use some remodeling and fresh paint. The pool, which use to be an amazing infinity pool, was closed in and you no longer get a view, so it was a bit disappointing. However the staff is nice, the music and the drinks are still great, and it's a chill place to hang out. There's road construction going on, so there was dust everywhere, though that isnt the property's fault. We were basically looking for air conditioning and a place to stay out of the sun and rest. We got it!
by A verified traveler
Posted 30 Mar 2024
If Rumors had good food I don't think I would've ever left of the resort. It was beautiful and the staff was amazing.
by A verified traveler
Posted 27 Mar 2024 on Orbitz
Front desk staffs are very helpful
by A verified traveler
Posted 26 Feb 2024 on Hotels
by A verified traveler
Posted 4 Feb 2024
Convenient to Mayan ruins, great pool and clean, spacious rooms.
by A verified traveler
Posted 23 Jan 2024
Fine if you don't plan on staying around the room too much. Disconnected service, owner is selling the property and it clearly shows. Poor communication between staff and guests. Not worth the money for a 'resort.'
