Ratings based on 101 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
This establishment is excessively priced for the meager level of comfort provided. The air conditioning system generates an incessant noise, rendering the cottage uninviting and unsettling. While the swimming pool is a pleasant amenity, the overall experience is marred by the subpar quality of the breakfast served at the hotel. The breakfast, which we purchased separately, was mediocre, and I was particularly disappointed by the diminutive portion of melon provided.
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Jun 2024
by A verified traveler
Posted 18 Jun 2024
We had the best stay there! The pool is awesome and the staff were very friendly. The grounds are a little overgrown… and this place looks like Covid hit it pretty hard, but it has SO much potential and we had such a great time that I hope more people stay there! Our room/cabana had a king and 2 doubles-
Perfect for our family of 5!
by A verified traveler
Posted 29 May 2024
The best place to stay in San Ignacio!! The grounds were absolutely beautiful, a little oasis just outside of the town center. The rooms were so clean and the AC was strong which we needed. The restaurant was great and so accommodating with our meals. All of the staff was wonderful and friendly. And the infinity pool was the cherry on top!
by A verified traveler
Posted 2 May 2024
by A verified traveler
Fine for the price
Posted 12 Apr 2024 on HotelsThis hotel was fine for the price. Our room was surprisingly nicer than expected, and staff were helpful. But not having easier access to food/drink when the room had kitchenette features was difficult with kids. A microwave and fridge are only so helpful when there are no bowls, plates or cutlery. The restaurant/bar was only sporadically open, couldn’t be counted on.
Separately, though the pool was great, the whole property had a half-abandoned vibe to it. Made for a quiet, peaceful stay but you also wondered… why are there so few guests in high season?
Comment from Hotel Management
13 Apr 2024 by CHR, Hotel Management
Thank you for the review. We appreciate your feed back and will surely work on the inconveniences. Unfortunately the restaurant is not a part of the resort. It is managed separately.
by A verified traveler
Posted 26 Mar 2024
very nice peaceful resort. staff was very welcoming and i especially enjoyed my time with nandina and the restaurant staff. they gave great reccomendations for activities and complimented my spanish speaking abilities😂
Comment from Hotel Management
13 Apr 2024 by CHR, Hotel Management
Thank you for your review. we hope to see you once again
by A verified traveler
Posted 23 Mar 2024
We loved our room at Cassia Hill (#5). It was clean, air conditioned and had a nice view of the grounds, and housekeeping tidied it up daily. There was one attached room in the cabin and there wasn't much soundproofing. The desk staff (Sarli in particular) were very friendly and helpful, and took care of all tour and transportation arrangements for us. The pool was fantastic and we were lucky to have it to ourselves most of the time. The restaurant was good, but we felt it was better to go into San Ignacio for our meals (less expensive and more interesting). The hotel grounds are lovely and peaceful. It's a bit of a pain to walk (15-20 mins along a busy road that is currently under construction) or take a taxi to and from San Ignacio. We felt the place was under utilized, as there are a number of dusty buildings not in use, the bar at the pool wasn't in use, and there was no convenience shop for snacks or other items.
Comment from Hotel Management
13 Apr 2024 by CHR, Hotel Management
Thank you for your review. We appreciate your feedback. Our road construction will almost be over which means less dust and faster access to town.
by A verified traveler from Overland Park
Posted 18 Mar 2024
The grounds of this hotel are very nice. Staff is friendly too. Our room was big and updated. Very clean. There is a restaurant on site that was good and convenient when you wanted a small meal or drink. Very beautiful property. Quiet.
Comment from Hotel Management
3 May 2024 by CHR, Hotel Management
Hi, Cameo Thank you for your review we appreciate the feedback and we are happy to know that you have enjoyed your stay with us we hope to see you soon.Regards,
