Ratings based on 971 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best regards, Warfield Hotel
by A verified traveler
Posted 12 Nov 2024
Warfield compare to other hotel/hostel in the area is more safe and less homeless. Other part of the tenderloin has a lot more homeless. I like that it convenient and short walk to Union Square where I mostly took the hop on hop off to places.
Comment from Hotel Management
15 Nov 2024 by Customer Care Team, Hotel Management
Dear Kimberlina, thank you for sharing your experience! We're glad to hear that you felt safe and appreciated the convenience of our location, with easy access to Union Square and the hop-on-hop-off buses. We strive to provide a comfortable and secure environment for our guests, and we’re happy you found this to be the case during your stay. We hope to welcome you back for another enjoyable visit in the future!Best regards, Warfield Hotel
by A verified traveler
Posted 11 Nov 2024
The hotel staff was very friendly. Our room was nice but leaned. The neighborhood was not the best but one block over was nice.
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Christine, thank you for sharing your feedback. We're glad to hear that you found our staff friendly and enjoyed your room. However, we apologize for the leaning of the room, and we'll have our maintenance team check for any issues to ensure a more comfortable experience. We also appreciate your note about the neighborhood, and we'll continue working on providing a safe and welcoming environment for all of our guests. We hope to have the pleasure of welcoming you back in the future!Best regards, Warfield Hotel
by A verified traveler
Posted 10 Nov 2024
YES
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Anderson, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best regards, Warfield Hotel
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Joe, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best regards, Warfield Hotel
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 4 Nov 2024
Couldn’t sleep as there was no sound proof windows
Comment from Hotel Management
4 Nov 2024 by sam, Hotel Management
thanks for staying we appreciate your feedback
by A verified traveler
Posted 31 Oct 2024
On Average decent
Comment from Hotel Management
1 Nov 2024 by sam, Hotel Management
thanks for staying with us we appreciate your feedback
by A verified traveler
Posted 27 Oct 2024
Think they jacked me on my deposit
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear BRANDON, Thank you for sharing your concerns about the deposit experience. We understand how frustrating this can feel and take these matters very seriously. Please contact our front desk or billing team with your booking details so we can promptly investigate and clarify any issues with your deposit. We aim to ensure transparency in all charges and provide you with peace of mind, and we're here to ensure your experience with us is resolved to your satisfaction.Best regards, Warfield Hotel
by A verified traveler
Posted 25 Oct 2024
The worst hotel I have ever been to—do not stay here! Don’t waste your money or time. I couldn't sleep all night because of the constant noise: homeless people shouting, cars driving over sewer covers, and so much more. The area is terrible; stepping outside is difficult due to the large homeless presence, and you'll encounter people using drugs and even urinating or defecating around the hotel. This was, by far, my worst hotel experience.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Sohail, we sincerely apologize for your experience during your stay. Your comfort and safety are our top priorities, and we regret that the noise and the surrounding area impacted your visit. We are actively working on improving the environment and addressing these concerns to ensure a better experience for our guests. Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future.Best regards, Warfield Hotel
