Ratings based on 989 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Sal, Hotel Management
how is it that you stay 13 nights with us periodically and give us a poor review. Please do not book with us again.
by A verified traveler from houston
Posted 18 Dec 2024
✅Staff responsive,
cute room 🚿🛁
❌Needed 2 extra blankets to be warm enough
No toothpaste, microwave, coffee or water.
Comment from Hotel Management
23 Dec 2024 by Customer Care Team, Hotel Management
Dear Cedric, thank you for your feedback! We're happy to hear that you found our staff responsive and enjoyed the room. However, we apologize for the missing amenities such as extra blankets, toothpaste, microwave, coffee, and water. We will certainly work on providing these to improve the comfort of our guests in the future. We appreciate your input and hope to welcome you back soon!Best Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Customer Care Team, Hotel Management
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
by A verified traveler
Posted 28 Nov 2024
Rooms are too small
Comment from Hotel Management
29 Nov 2024 by Sal, Hotel Management
Hello Many thanks for your review we hoped you would have brought the room size to our attention as you stayed 6 nights we would have made alternate arrangements for you. Surely you had a pleasant stay as it was 6 nights.
by A verified traveler from GIBRALTAR
Posted 28 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Customer Care Team, Hotel Management
Hi Kara, Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Posted 23 Nov 2024
The receptionist was very nice. The elevator tones sounded like 1960s Star Trek. The beds were soft and the pillows were firm. The shower water pressure was not very strong but sufficient. A nice place.
Comment from Hotel Management
28 Nov 2024 by Customer Care Team, Hotel Management
Hi Andrew, Thank you for your positive feedback! We’re glad you enjoyed the friendly service from our receptionist, as well as the unique elevator tones that added a fun touch to your stay. It’s great to hear that the beds and pillows met your comfort preferences. We appreciate your comments about the shower pressure and will certainly look into ways to enhance the experience for future guests. We're glad you found the hotel to be a nice place, and we look forward to welcoming you back!Best Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Posted 23 Nov 2024
No
Comment from Hotel Management
3 Dec 2024 by Customer Care Team, Hotel Management
Hi Andrew, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
by A verified traveler from Tempe
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Hi amit, Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Posted 27 Oct 2024
Well jealous t older hotel continently located 2 blocks from the union square. Room was clean the queen size bed felt smaller, otherwise, great stay. Oh! The mini refrigerator in the room, big plus. I’m would return to this hotel again in the future.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Hi Alice, Thank you for sharing your experience! We’re glad to hear that our convenient location near Union Square and the clean room contributed to a great stay, and it’s wonderful to know the mini refrigerator added a nice touch for you. We understand the bed size may have felt smaller than expected, and we’re happy to look into options to make your future stays even more comfortable. We appreciate your kind words and can’t wait to welcome you back next time!Best Regards,Union Square Plaza HotelCustomer Care Team
