Ratings based on 798 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Bed was sagging and uneven lose most sleep
Thank you for the early check in
Water in the shower very low pressure
Same as sink
The door when you buzz in has problems
Better if the guest card was working on the main door entrance
Comment from Hotel Management
30 Oct 2024 by The Urban Team, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,The Urban Team.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
30 Oct 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Urban Team.
by A verified traveler
Posted 5 Oct 2024
Perfect for a quick stay in San Fran. Lots of food options close by. Super close to china town. The room was super small, but it was perfect for a quick stay
Comment from Hotel Management
6 Oct 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
by A verified traveler
Posted 5 Oct 2024
clean well run basic accommodation in a good location
Comment from Hotel Management
5 Oct 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Urban Team.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Urban Team.
by A verified traveler
Posted 30 Sep 2024
Great for solo mission!
Comment from Hotel Management
1 Oct 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Urban Team.
by A verified traveler
Posted 21 Sep 2024
The hotel offers no frills essentials for a stay in the heart of SF. Clean rooms, comfortable beds and good value for money.
Comment from Hotel Management
21 Sep 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Urban Team.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
21 Sep 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Urban Team.
by A verified traveler
Posted 20 Sep 2024
Beds are really uncomfortable, set up is weird with no bathroom in your room and shared hall way bathrooms. My window had no screen or circulation. Staff was nice but facility was more like a hostel than a hotel
