Ratings based on 980 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Very nice stay, clean room.
Comment from Hotel Management
11 Nov 2024 by Ritz-Carlton, Hotel Management
Dear Sarah,Thank you for your kind words! You were a delight to have as our guest and we sincerely thank you for choosing to stay with us. We are pleased to hear you had a very nice stay and that your room was nice and clean! We look forward to having you return and providing the Ritz-Carlton level of service to you! We are wishing you safe travels until we meet again. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
by A verified traveler
Posted 6 Nov 2024
Amazing stay. Staff went above and beyond trying to accommodate every request. The only two areas for improvement is a proper dinner option in-house and the spa. The rest of the hotel is just perfect for either business or leisure stay. Highly recommended!
Comment from Hotel Management
6 Nov 2024 by Ritz-Carlton, Hotel Management
Dear Oleg,Thank you for caring enough to share your thoughtful review. We were delighted to have you as our valued guest and sincerely thank you for choosing to stay with us. We appreciate the constructive feedback and send our apologies regarding the lack of formal dinner and a spa. We are sorry your experience did not leave a more favorable impression. We believe receiving comments such as yours help us to improve the level of service we provide going forward. We are pleased to hear that you had an amazing stay. Our favorite part is that our staff went above and beyond trying to accommodate every request! The Ladies and Gentlemen of The Ritz-Carlton, San Francisco continually strive to provide the highest level of hospitality in the business and will be delighted to hear their hard work made a difference to you personally. We recognize your loyalty and your intent to highly recommend our hotel based on your experience and look forward to welcoming you back and providing you with The Ritz-Carlton level of service! We wish you safe travels until your next visit to San Francisco! Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Ritz-Carlton, Hotel Management
Thank you for your review! We are delighted to see that you enjoyed your stay and look forward to welcoming you back when you return to San Francisco! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
by A verified traveler
Posted 29 Oct 2024
Exceptional. We were extremely happy with our stay
Comment from Hotel Management
29 Oct 2024 by Ritz-Carlton, Hotel Management
Dear Frances,Thank you for your kind words! You were a delight to have as our guest and we sincerely thank you for choosing to stay with us. We are pleased to hear you had a great experience and that you had an exceptional stay! We look forward to having you return and providing the Ritz-Carlton level of service to you! We are wishing you safe travels until we meet again. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Ritz-Carlton, Hotel Management
Dear Earl Jan, Thank you for your review! We are delighted to see that you enjoyed your stay and look forward to welcoming you back when you return to San Francisco! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
by A verified traveler
Posted 8 Oct 2024
Nice place to stay. The best one in San Francisco downtown. Worth it.
Comment from Hotel Management
8 Oct 2024 by Ritz-Carlton, Hotel Management
Dear qian, Thank you for your kind words! You were a delight to have as our guest and we sincerely thank you for choosing to stay with us. We are pleased to hear we were a nice place to stay and especially that we are the best one in downtown San Francisco and worth it! We look forward to having you return and providing the Ritz-Carlton level of service to you! We are wishing you safe travels until we meet again. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
by A verified traveler from San Jose
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Ritz-Carlton, Hotel Management
Dear Negar,Thank you for your review. Our apologies that this most recent stay did not leave a more favorable impression. We do hope to have the opportunity to host you again when your travels bring you back to San Francisco and to be able to provide you with the true Ritz-Carlton level of hospitality. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
by A verified traveler
Posted 5 Oct 2024
One of the BEST ritz i have ever stayed at. Absolutely incredible service and property. Great job to the entire team
Comment from Hotel Management
7 Oct 2024 by Ritz-Carlton, Hotel Management
Dear Brian,Thank you for taking the time to share your compliments! We are pleased to hear that we are one of the BEST Ritz-Carltons you have ever stayed at. We are most delighted that you experienced absolutely incredible service and that you think our entire team did a great job! The Ladies and Gentlemen of The Ritz-Carlton, San Francisco continually strive to provide the highest level of hospitality in the business and will be delighted to hear their hard work made a difference to you personally. We sincerely appreciate your loyalty and look forward to welcoming you back and providing you with The Ritz-Carlton level of service! We wish you safe travels until your next visit to San Francisco! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Ritz-Carlton, Hotel Management
Dear John,Thank you for your review! We are delighted to see that you enjoyed your stay and look forward to welcoming you back when you return to San Francisco! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Ritz-Carlton, Hotel Management
Dear Craig,Thank you for your review! We are delighted to see that you enjoyed your stay and look forward to welcoming you back when you return to San Francisco! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
