Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
Excellent service, has great history, the receptionist was so friendly, helpful, well traveled and knowledgeable. The location is convenient to walk to any other parts of the city. Would definitely recommend and will come back!
by A verified traveler
Posted 6 Jan 2025
Frankly, the staff was amazing. The location was extremely convenient for the theater district and getting around overall the pool in the courtyard were very nice for being right in the middle of San Francisco. It was a little disappointing that the bar restaurant area were shut down while we were there. On our second evening there some young people were having a loud party until 2:30 on the floor beneath us and you could hear everything in our room.
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 31 Dec 2024
Had a great time at this property. The staff was amazing and very attentive.
by A verified traveler
Posted 29 Dec 2024
The front desk staffs were excellent, helpful, and very knowledgeable about the city!
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Orlando is the Best of the Best!!
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 16 Dec 2024
This was an incredible place to stay, and we felt so lucky to have found this spot. The staff were lovely and kind, and the owner Orlando was available to address any needs we had immediately. Our room was right across the from the bar which was open until 10pm. Perfect for a quick cocktail the evening we got in. We were positioned in front of the inviting pool, which was open until midnight and heated to 80°—so we went for a December swim at night under the stars & rows of patio lights. It was gorgeous and so fun. The beds were deep, soft memory foam, and we were so grateful for such great beds at the end of our long days. The shower was our only slight complaint, the water was either just barely warm enough or scorching hot. We could’ve said something, but we just managed because our stay was very short. We were wishing we had a mini fridge and a microwave, since we were with kids and it would’ve been great for a quick storing of leftovers and heating them up if needed. There were free donuts & coffee in the mornings, & they even kept our keys and parked our car for us one night when the lot was full.
We were right down the street from the Orpheum where we saw our show, and we opted for a car service because it was raining, but it was like a seven minute drive. It’s also literally right around the corner from Brenda’s French soul food, the luckiest find of a brunch and lunch/dinner Soulfood restaurant. The food was divine!! Would absolutely stay @ the Phoenix again!!
