Ratings based on 161 Verified Reviews
4.9 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Amber Lopez, Guest Services Manager, Hotel Management
Thank you for taking the time to share your experience with us, Martin. We greatly appreciate your 5 out of 5 rating! We are truly pleased to see that you enjoyed your stay with us. We certainly hope to welcome you back in the future for another great stay.
by A verified traveler
Posted 13 Nov 2024
Cool spot
Comment from Hotel Management
13 Nov 2024 by Amber Lopez, Guest Services Manager, Hotel Management
Thank you for taking the time to share your experience with us, Thomas. We greatly appreciate your 5 out of 5 rating! We are truly pleased to see that you enjoyed your stay with. We certainly hope you return in the future for another great visit to our hot
by A verified traveler
Posted 10 Nov 2024
One of the best hotels in SF… and I’ve stayed nearly at all them
Comment from Hotel Management
11 Nov 2024 by Amber Lopez, Guest Services Manager, Hotel Management
Thank you for taking the time to share your experience with us, Cameron. We greatly appreciate your 5 out of 5 rating! We are truly pleased to see that you enjoyed your stay with. We certainly hope you return in the future for another great visit to our hot
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Guerda Cedant, Hotel Management
Thank you for choosing the Jay, Autograph Collection and for taking the time to provide feedback. Again, thank you for sharing, and looking forward to your next visit!
by A verified traveler
Posted 4 Nov 2024
The hotel was beautiful. The room was spacious, nicely decorated, and had cozy feel. Also the staff were so warm and welcoming. Lastly, the housekeeping team was on it, every time we came back from our outings the room was spotless, had new towels and the bed was made.
Comment from Hotel Management
4 Nov 2024 by Amber Lopez, Guest Services Manager, Hotel Management
Thank you for taking the time to share your experience with us, Samantha. We greatly appreciate your 10 out of 10 rating! We are truly pleased to see that you enjoyed your stay with us. We certainly hope you return in the future for another great visit to our hotel.
by A verified traveler
Posted 3 Nov 2024
A pleasant hotel clean and comfortable
Comment from Hotel Management
3 Nov 2024 by Amber Lopez, Guest Services Manager, Hotel Management
Thank you for taking the time to share your experience with us, Lama. We greatly appreciate your 5 out of 5 rating! We are truly pleased to see that you enjoyed your stay with us. We certainly hope you return in the future for another great visit to our hotel.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Amber Lopez, Guest Services Manager, Hotel Management
Thank you for your review Michael. We are very sorry to hear that we failed to meet your expectations during your recent stay We truly appreciate your feedback as we are always looking for opportunities to improve our overall guest satisfaction. Should you ever find yourself back in San Francisco, please give us a chance to show you that our product and service can live up to your expectations.
by A verified traveler
Posted 30 Oct 2024
Nice place clean and comfortable room. Expect to pay for parking.
Comment from Hotel Management
1 Nov 2024 by Guerda Cedant, Hotel Management
Dear Miguel,I am reaching out to share my appreciation for you staying with us and for taking the time to share your feedback via the website. It is our goal for you to depart The Jay feeling eager to share the stories of your positive memories here. Please do not hesitate to let me know if I may be of further assistance. Thank you again and hope to see you soon!
by A verified traveler
Posted 28 Oct 2024
Rooms was impressively clean and comfortable.
Comment from Hotel Management
30 Oct 2024 by Amber Lopez, Guest Services Manager, Hotel Management
Thank you for taking the time to share your experience with us, Anthony. We greatly appreciate your 5 out of 5 rating! We are truly pleased to see that you enjoyed your stay with us. We certainly hope you return in the future for another great visit to our hotel.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Amber Lopez, Guest Services Manager, Hotel Management
Thank you for taking the time to share your experience with us, Simone. We are truly pleased to see that you enjoyed your stay with us. We certainly hope you return in the future for another great visit to our hotel.
