Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
No amenities (no room service or cleaning) offered despite paying full price.
Comment from Hotel Management
15 Nov 2024 by The Donatello Team. , Hotel Management
Dear Mariah, Apologies to hear this, our cleaning services is every 3 days, but you can always request anything that you need. Have a good day!
by A verified traveler
Posted 14 Nov 2024
Everything was superb
Comment from Hotel Management
14 Nov 2024 by The Donatello Team. , Hotel Management
Dear Jose Thank you so much for staying with us, we are so glad that you enjoyed your stay.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by The Donatello Team. , Hotel Management
Thank you so much for your 4 bubbles. We hope to see you soon again!
by A verified traveler from Boston
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by The Donatello Team. , Hotel Management
Thank you so much for your 5 bubbles Dear Julia, we hope to see you soon!
by A verified traveler
Posted 25 Oct 2024
Rooms were great, clean and well appointed.
Sadly the surrounding sidewalks were not clean due to rough sleepers
Comment from Hotel Management
30 Oct 2024 by The Donatello Hotel. , Hotel Management
Thank you for your review, Allan and apologize for the sleeper's situation, we try our best to keep in the best environment possible and we are working on it. Have a good day!
by A verified traveler
Posted 23 Oct 2024
We loved the layout of the hotel. The clubhouse upstairs on the top floor was a great place to start your day with coffee or tea. Filter water saves on plastic bottles. Transportation was all around us, so getting places was simple.
Comment from Hotel Management
24 Oct 2024 by The Donatello Team. , Hotel Management
Hello Irvin, We really appreciate your time and your kind words; you made our day. Thank you so much!
by A verified traveler from Heathmont
Posted 20 Oct 2024
We loved our stay at The Donatello. Great location, one block to Union Square and all the transport is within walking distance to get anywhere.
Room was well laid out with a basic kitchenette. Loved the gym and spa facilities. Our favourite was the club lounge, gorgeous area to enjoy a complementary coffee. Highly recommend.
Comment from Hotel Management
24 Oct 2024 by The Donatello Team. , Hotel Management
Hello Janelle, Thank you so much for your amazing review, we love it.
by A verified traveler
Posted 17 Oct 2024
We stayed in the King studio suite and it was wonderful. I like the amount of space we had.
Comment from Hotel Management
24 Oct 2024 by The Donatello Team. , Hotel Management
Hello Fiona, Thank you for your nice review.
by A verified traveler
Posted 12 Oct 2024
We stayed here for a few days but I loved everything about it. The staff was very nice and accommodating. I felt safe inside the hotel. I really liked that at night they locked the doors and the only way in is with your key card for your room. The area of this hotel is located on the outskirts of the tenderloin. I feel like it’s located in a little better part of town than other hotels. It’s very convenient when you are walking all over San Francisco. We took the muni everywhere & it was only about a 5 minute walk to each bus stop around the area. It’s very close to the bart station & has a shopping center around. If I ever come back to San Francisco I would definitely stay here again. The room was very clean, the AC worked amazingly. Overall my stay was excellent.
My only bad thing is a few hotels down the block there was a protest every day & it started pretty early in the morning so that was a little annoying but not the hotels fault.
Comment from Hotel Management
24 Oct 2024 by The Donatello Team. , Hotel Management
Thank you so much for sharing with us Gael, we really love that you enjoyed your visit in San Francisco!
by A verified traveler
Posted 8 Oct 2024
Excellent service
Comment from Hotel Management
11 Oct 2024 by The Donatello Team, Hotel Management
Hi Dear John, Thank you so much for your 5 bubbles! We'll see you next time!
