Ratings based on 967 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Bobby L, Hotel Management
Dear Tite,Thank you for staying with us and we are glad that you enjoyed your stay with us. We appreciate your business. Hoping to see you again soon.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by General Manager, Hotel Management
Hey there, Arjun,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay sometime soon!
by A verified traveler
Posted 9 Dec 2024
Love the bay area view, room was spacious. Breakfast was yummy and had a good selection of items
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Hi Daniel,It is wonderful to know that you had an excellent experience with us at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront! We're thrilled you started your day off strong with our delicious breakfast spread, and we appreciate you mentioning our comfortable accommodations and stunning views! Thank you for your perfect rating and we hope you return soon.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Dear Kellyn,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler from Miami Beach
Posted 6 Dec 2024
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Dear Sonia,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions.
by A verified traveler
Posted 6 Dec 2024
Pretty calm
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Hi Monica,Thank you for your perfect rating! We're thrilled you thoroughly enjoyed your stay and appreciate you mentioning our peaceful atmosphere. It was a pleasure having you here, and we hope you return soon.
by A verified traveler
Posted 4 Dec 2024
Parking charge ($17) was ridiculous, given the area was no traffic and filled with a ton of parking space.
Comment from Hotel Management
5 Dec 2024 by General Manager, Hotel Management
Dear Ken,Thank you so much for the high rating and we trust that you had a good time with us overall. Your feedback regarding our parking fee is gratefully received and will be kept in mind. Please consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Bobby L, Hotel Management
Hi Irish, thank you for your nice reviews of your stay with us. We appreciate your business. Hope to see you again in the near future to serve you for your hospitality needs.
by A verified traveler
Posted 3 Dec 2024
Clean and comfortable room.
Comment from Hotel Management
4 Dec 2024 by Bobby L, Hotel Management
Dear Raquelyn,We are very happy that you enjoyed your stay with us. We appreciate your business. Hope to see you again in the near future for your hotel needs. Thank you.
by A verified traveler
Posted 3 Dec 2024
Loved the View and easy access to walk around the bay.
No hot water in the kitchen
The train noise after a while can be annoying.
Couldnt adjust the heat so had to double up the blanket to keep warm
Comment from Hotel Management
4 Dec 2024 by Bobby L, Hotel Management
Dear Elsie,We are glad that you loved the view and the walk by the bay. However, we are concerned that you did not have hot water in the kitchen and you could not adjust the thermostat of keep you warm- that is not the kind of service we want our guests to experience and for that, please accept our apologies. We are looking very closely to avoid those from happening again -since that is preventive maintenance. Regarding the noise, please put in a request on your reservation in the future to accommodate you away from the train tracks to make your stay very quiet and peaceful. Hoping to see you again in the near future. Thank and we appreciate your business.
