Ratings based on 146 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
A nice place to stay
by A verified traveler
Posted 18 Nov 2024
Really nicely redone rooms with big comfy bed, big TV, lots of plugs, USB, near lots of cool stuff, free parking, reasonable rates
Comment from Hotel Management
19 Nov 2024 by Signature Inn San Francisco Management, Hotel Management
Dear Rick,Thank you for your excellent review! We are thrilled that you enjoyed the newly renovated rooms, the comfortable bed, and the amenities like the big TV and USB plugs. It’s great to know you appreciated the convenient location, free parking, and reasonable rates.We hope to welcome you back on your next visit!Thank You,Signature Inn San Francisco Management
by A verified traveler
Posted 16 Nov 2024
Good
Comment from Hotel Management
19 Nov 2024 by Signature Inn San Francisco Management, Hotel Management
Dear Sergey,Thank you for your feedback! We're glad to hear that you had a good stay with us. We hope to welcome you back again soon.Thank You,Signature Inn San Francisco Management
by A verified traveler
Posted 15 Nov 2024
Good place for last minute bookings, parking was small but ok.
Comment from Hotel Management
19 Nov 2024 by Signature Inn San Francisco Management, Hotel Management
Dear Janet,Thank you for sharing your experience! We're happy our hotel worked well for your last-minute booking. We appreciate your understanding regarding the parking space and are glad it was still convenient for you.We hope to welcome you again soon!Thank You,Signature Inn San Francisco Management
by A verified traveler
Posted 28 Oct 2024
Liked the location. The lover on the bed was dirty, the sheets and towels were stained. There were broken tiles in the bathroom, sloppy chauking and the tub was chipped and needed to be replaced. The reception took copies of my drivers license and credit card, which no one has ever done.
Comment from Hotel Management
30 Oct 2024 by Signature Inn San Francisco Management, Hotel Management
Dear David,Thank you for your feedback. We apologize for the issues you encountered during your stay. Your experience did not meet our standards.We take cleanliness and maintenance very seriously. We will investigate the issues you raised, including the bedding, towels, and bathroom condition and the unusual request for copies of your identification.We appreciate you bringing these matters to our attention. Your feedback will help us improve our services and prevent similar issues from occurring in the future.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Thank You,Signature Inn San Francisco Management
by A verified traveler
Posted 8 Oct 2024
The staff is incredibly friendly and helpful. The room was clean and comfy and a great price. I appreciate the free onsite parking and A/C. And the little rooftop balcony was cool.
Comment from Hotel Management
10 Oct 2024 by Signature Inn San Francisco Management, Hotel Management
Dear Lainey,Thank you so much for your kind review! We're delighted that you found our staff friendly and helpful and that you enjoyed your clean and comfortable room. It's great to hear you appreciated the free on-site parking, A/C, and the rooftop balcony. We hope to welcome you back soon for another fantastic stay!Thank You,Signature Inn San Francisco Management
by A verified traveler
Posted 8 Oct 2024
It was fine for the price and location
Comment from Hotel Management
9 Oct 2024 by Signature Inn San Francisco Management, Hotel Management
Dear Britt,Thank you for your feedback! We're glad our hotel met your expectations for both price and location. We hope to welcome you back on your next visit!Thank You,Signature Inn San Francisco Management
by A verified traveler
Posted 7 Oct 2024
There are many relatively inexpensive hotels on the stretch of Lombard Street between the Palace of Fine Arts and Van Ness, and we have tried maybe a dozen over the years. The location is great for the Marina, Cow Hollow, Golden Gate Bridge, and the Presidio.
Good things about the Signature Inn: staff was friendly and efficient. Fixtures in the room were relatively new and worked well--TV, shower, etc. were very good. It was generally clean. Mattress was excellent.
Other things: the room was not carpeted, but had vinyl plank flooring. Small holes in the wall had been spackled but not touched up. The bathroom had a loose "barn door" that didn't provide much privacy. The hotel advertises free parking, but the internal lot is too small to accommodate all guests, and from the time we checked in to the next morning, there were no available spaces, so be sure to scout the neighborhood for street parking. The ice machine was out of order; a sign said "Sorry for the inconvenience." We had room 101, which was on the ground floor facing the parking; because there were no blackout curtains, only a set of shutters, it was impossible to make the room truly dark. Towels were clean but a little scratchy--which I don't mind--but mine had a hole in it, which was a step too far toward shabbiness.
Given the many similar choices in the neighborhood, I balance the small problems against price. Overall, it wasn't a bad stay.
Comment from Hotel Management
8 Oct 2024 by Signature Inn San Francisco Management, Hotel Management
Dear Daniel,Thank you for sharing your detailed feedback about your recent stay at Signature Inn. We're glad to hear that you appreciated our friendly and efficient staff, as well as the cleanliness and comfort of your room. It's great to know that you enjoyed the mattress and the quality of the fixtures.We sincerely apologize for the inconveniences you experienced, including the limited parking availability and the issues with the ice machine. Your comments regarding the bathroom door, lack of blackout curtains, and the towel condition are invaluable to us, and we will address these matters with our team to ensure improvements are made.We appreciate your understanding and balance of the positives against the challenges, and we hope to provide you with an even better experience during your next visit. Thank you for considering us among your options in the area!Kind Regards,Signature Inn San Francisco Management
by A verified traveler
Posted 5 Oct 2024
There was no shower. Water was not connected to shower head was not connected. The owners or managers were not friendly. Advertised that parking was available not enough for number of rooms.
Comment from Hotel Management
8 Oct 2024 by Signature Inn San Francisco Management, Hotel Management
Dear Ruben,Thank you for sharing your concerns regarding your stay with us. We're very sorry to hear about the issues you encountered with the shower and the parking situation. We strive to ensure all our amenities are in proper working order and that our guests feel welcomed and valued.Your feedback about the management's friendliness is also noted, as we believe that a warm and inviting atmosphere is essential for a great stay. We will address these matters with our team to ensure improvements.We appreciate your feedback as it helps us enhance the experience for future guests. We hope to have the opportunity to serve you better in the future.Sincerely,Signature Inn San Francisco Management
by A verified traveler
Posted 22 Sep 2024
My party of 4 had 2 rooms on the 3rd floor (no elevator), both were clean. We were guests during a peak convention time so all the facilities were booked and VERY overpriced. I confirmed ahead of time via phone call to the motel that we would be able to store our baggage after checking out as we were going on a boat tour prior to departing to the airport andvwould not be able to bring our baggage. Upon check-out, the manager said the storage was full and we couldn't leave our bags. After a stressful 20 minute discussion to find a resolution, we were finally able to store our bags in the laundry room. When we retrieved our bags, the manager kindly offered water for our trip to the airport. My recommendation is to ask for a confirmation email if you have any special requests/requirements.
Comment from Hotel Management
24 Sep 2024 by Signature Inn San Francisco Management, Hotel Management
Dear Anita,Thank you for sharing your experience! We're glad to hear your rooms were clean and that the manager ultimately found a solution for your baggage storage. It's unfortunate that the initial communication wasn’t clear, especially during a busy convention. We appreciate your advice about confirming special requests via email—this can definitely help prevent any misunderstandings. We hope your next stay is even more enjoyable!Thank You,Signature Inn San Francisco Management
