Ratings based on 998 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Avoid so it closes!
Posted 6 Mar 2020 on HotelsTerrible! Dialup would be a better option than the “guest” wifi. Very outdated rooms, including the window unit ac/heater directly from the 80’s. The provided breakfast is a joke. It’s a wide selection of TOAST. Hotel does not provide water to drink, even with breakfast. Instead, they kindly point you to the vending machine. To top it all off, you are also charged an additional parking fee of $12...for what?! Get your $’s worth and stay at the holiday inn next door.
Comment from Hotel Management
3 Apr 2020 by The Executive Team of San Mateo SFO Airport Hotel, Hotel Management
Thank you very much for staying with us. We are sorry that parking fee was not made known to you in advance. We will try to do our best to look into our breakfast selection, we do appreciate your feedback. Rest assured that it will be forwarded to the management. Have a great day!
by A verified traveler
Posted 2 Mar 2020
Comment from Hotel Management
5 Mar 2020 by The Executive Team of San Mateo SFO Airport Hotel, Hotel Management
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!
by A verified traveler
Posted 28 Feb 2020
Comment from Hotel Management
5 Mar 2020 by The Executive Team of San Mateo SFO Airport Hotel, Hotel Management
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!
by A verified traveler
Not as advertised
Posted 24 Feb 2020 on HotelsSeriously run down and dirty.
Comment from Hotel Management
5 Mar 2020 by The Executive Team of San Mateo SFO Airport Hotel, Hotel Management
We are sorry about the room condition We do appreciate your feedback and rest assured that we will do our best to solve this issue so we can serve our guests better in the future. Have a great day!
by A verified traveler from san mateo
Posted 24 Feb 2020
The property was very dirty and old, was afraid to sleep in the bed. I was glad i had brought my own pillow and blanket with me from home. Room was very disappointing, Never again......
Comment from Hotel Management
5 Mar 2020 by The Executive Team of San Mateo SFO Airport Hotel, Hotel Management
We are sorry about the room condition We do appreciate your feedback and rest assured that we will do our best to solve this issue so we can serve our guests better in the future. Have a great day!
by A verified traveler
Posted 22 Feb 2020
Comment from Hotel Management
5 Mar 2020 by The Executive Team of San Mateo SFO Airport Hotel, Hotel Management
Thank you very much for staying with us. We appreciate your feedback so we can serve our guests better in the future. Have a great day!
by A verified traveler
Posted 17 Feb 2020 on Orbitz
This hotel/motel is ok for a one night stay and thats about it. We checked out after the first night, it would have been sooner but didnt want to lose our money after checking in. This place didnt appear to be in a safe area as the staff reminded us not to leave personal items in the car. I would not recommend a stay here.
The tv didn't work the sliding closet door was broken the tub drained slow carpet was dirty it had cheese on the floor so it may not have been cleaned properly before we arrived.
Comment from Hotel Management
5 Mar 2020 by The Executive Team of San Mateo SFO Airport Hotel, Hotel Management
We are sorry about the room condition We do appreciate your feedback and rest assured that we will do our best to solve this issue so we can serve our guests better in the future. Have a great day!
by A verified traveler
Posted 17 Feb 2020
Comment from Hotel Management
5 Mar 2020 by The Executive Team of San Mateo SFO Airport Hotel, Hotel Management
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!
by A verified traveler from San Mateo California
Posted 16 Feb 2020
Hotel was nice but poor breakfast, waffles were old or stale. Coffee ran out within the first 30 minutes and the lady employee new it was empty and took really long to make more she was just standing there.Then at check out there was a customer at the front desk complaining that hes been standing there for 35 minutes and no front desk person. He asked an employee and the employee said he would call someone then the customer told me nobody was helping him for 35 minutes. After 45 minutes of no help the customer left tired of waitong and pissed off, the another employee walked buy said the front desk lady was on her break. I waited a total of 30 minutes so i believe it was a total of 1.5 hours of no help at the front desk !!! Unnaceptable !! Your not supposed to leave the front desk unnatended. You lost 1 person that wanted to get a room flr the night and have 2 customers that stayed the night pissed off ! When the lady employee front desk finally came back she didnt even appologise !!.
Comment from Hotel Management
6 Mar 2020 by The Executive Team of San Mateo SFO Airport Hotel, Hotel Management
We are very sorry for the problems you have experienced during your stay. This has been discussed with our management and we are doing our best not to have the same issue with other guests. Your feedback gave us a chance to improve our customer service hospitality. We hope that you will give us a chance again to serve you better in the future. Have a great day!
by A verified traveler
Posted 15 Feb 2020 on Hotels
Comment from Hotel Management
5 Mar 2020 by The Executive Team of San Mateo SFO Airport Hotel, Hotel Management
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!
