Ratings based on 982 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from GRAND RAPIDS
Posted 20 Nov 2024
The hotel itself was very nice and staff was great, but some workers were on strike and were picketing right in front of the hotel entrance. Not just walking and carrying signs; no with bullhorns, drums and cymbals! Made it impossible to sit and enjoy a drink at the bar or breakfast in the morning as they were out from 7am-10pm! It would’ve been nice to have a heads up prior to arrival!
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 13 Nov 2024
This hotel is ideally located, central to everything people want to visit in San Francisco.
by A verified traveler
Posted 12 Nov 2024
The staff were extremely nice and helpful
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Arlyn, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Arlyn, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 1 Nov 2024
The staff could have been much friendlier; interactions felt as though they were doing us a favor rather than providing service. Throughout our stay, there was a strike taking place right in front of the hotel, which added to the overall discomfort. Additionally, there was a lack of clear communication on what the hotel offers, and prices didn’t match what was listed on Expedia. Overall, I wouldn’t recommend this hotel.
Comment from Hotel Management
9 Nov 2024 by Arlyn, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 29 Oct 2024
This Marriott Property's sevice staff is currently on strike and protesting is going on in front of the hotel. I booked my room months ago, this contract strike started one week before my stay, Marriott Corp chose not to inform their customers. Protesting with bull horns, drums and other loud music went of from 7:30AM to 10:00PM. You could hear it 2 blocks away. You could not get away from the constant racous of angry people. Not only was it loud, it was dangerous. I was escorted to the front desk by security, because the protestors were right in front of the hotel entrance. So suffice to say, our room was filthy and there was no service staff. Marriott should have communicated these unfortunate circumstances to customers who had booked rooms during this protest to give them a choice to make other arrangements. For them to keep this company conflict from their patrons is morally and ethically and maybe even legally wrong. I was told I would not get a refund for my stay. Unreal.
Comment from Hotel Management
9 Nov 2024 by Arlyn, Hotel Management
Thank you for staying with us.
by A verified traveler from Calabasas
Posted 10 Oct 2024
Didn’t appreciate the hidden charges that is not mentioned at the time of reservation.
Comment from Hotel Management
9 Nov 2024 by Arlyn, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 7 Oct 2024
Staff was really friendly and helpful.
Comment from Hotel Management
9 Oct 2024 by David, Hotel Management
We're glad you enjoyed your stay!
