Ratings based on 204 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
It’s cool residence close to the airport
Comment from Hotel Management
18 Nov 2024 by Cherry O / Residence Inn Millbrae, Hotel Management
Dear Ronald,Thank you for your kind words! We’re glad to hear that you enjoyed your stay and found our residence convenient, especially with its proximity to the airport. We hope to welcome you back soon!Safe travels,
by A verified traveler
Posted 15 Nov 2024
Great place near SFO and new, clean property. They need to have coffee that is not decaf and add a room safe. Very nice large rooms and a decent breakfast.
Comment from Hotel Management
18 Nov 2024 by Cherry O / Residence Inn Millbrae, Hotel Management
Dear Roger,Thank you for taking the time to share your feedback! We’re thrilled to hear that you enjoyed our spacious, clean rooms and our convenient location near SFO.We appreciate your suggestions regarding the coffee options and the addition of room safes; your input is invaluable as we continually strive to improve our offerings. We hope to see you again on your next visit!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Cherry O n/ Residence Inn Millbrae, Hotel Management
Dear Lisa ,Thank you for your outstanding 5/5 rating! We are so pleased to hear that you had a wonderful experience during your stay with us. Your kind words about [mention specific aspects they appreciated, such as our staff, facilities, or services] truly mean a lot to our team.We strive to create memorable experiences for our guests, and it’s rewarding to know that we succeeded during your visit. We look forward to welcoming you back soon for another exceptional stay!Thank you once again for your support!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Cherry O / Residence Inn Millbrae, Hotel Management
Dear Frances,Thank you for your outstanding 5/5 rating! We are so pleased to hear that you had a wonderful experience during your stay with us. Your kind words about [mention specific aspects they appreciated, such as our staff, facilities, or services] truly mean a lot to our team.We strive to create memorable experiences for our guests, and it’s rewarding to know that we succeeded during your visit. We look forward to welcoming you back soon for another exceptional stay!Thank you once again for your support!
by A verified traveler
Posted 9 Nov 2024
Very clean rooms and great morning breakfast. Only reason it didn’t get a full 5 stars was the parking is $40. We landed after flying all day to have to grab our car from the airport after already paying for that to have to go pay for hotel parking.
Comment from Hotel Management
11 Nov 2024 by Cherry O / Residence Inn Millbrae, Hotel Management
Dear Allison ,Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed our clean rooms and the morning breakfast—your compliments truly motivate our team!We also appreciate your candid feedback regarding the parking fee. We understand that the cost can be an inconvenience, especially after a long day of travel. Your input is invaluable, and we will take it into consideration as we continue to review our services.We hope to welcome you back in the future and provide you with an even better experience!
by A verified traveler from Austin
Posted 3 Nov 2024
Nice breakfast!!!
Comment from Hotel Management
4 Nov 2024 by Cherry O / Residence Inn Millbrae, Hotel Management
Dear Latoya ,Thank you for your kind words about our breakfast! We’re delighted to hear that you enjoyed it. Our team works hard to provide a variety of delicious options to start the day off right, and it’s great to know that it made a positive impression on you.We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 30 Oct 2024
NA
Comment from Hotel Management
4 Nov 2024 by Cherry O / Residence Inn Millbrae, Hotel Management
Dear MIchael ,Thank you so much for your fantastic 5-star rating! We’re thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations.We appreciate your support and hope to welcome you back for another memorable stay soon!
by A verified traveler
Posted 21 Oct 2024
Noisy traffic. Poor insulation. Terrible food options
Comment from Hotel Management
24 Oct 2024 by Cherry O / Residence Inn Millbrae, Hotel Management
Dear Clay,Thank you for sharing your feedback. We sincerely apologize for the noise issues you experienced and any discomfort it caused during your stay. Your comments regarding insulation and food options are important to us, and we will work to address these concerns with our team. We appreciate your input, as it helps us improve our services. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Cherry O / Residence Inn Millbrae, Hotel Management
Dear Ying,Here’s a response you can use for a 5/5 rating:Thank you for your fantastic 5-star rating! We’re delighted to hear that you had such a wonderful experience with us. Your support means a lot to our team, and we can’t wait to welcome you back for another great stay!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Cherry O / Residence Inn Millbrae, Hotel Management
Dear Laura,Thank you for the perfect rating! We're so glad you enjoyed your experience with us. We look forward to welcoming you back soon
