Ratings based on 519 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
I've stayed at Redwood Creek several times before as it's close to family. Bed was a bit stiff and tile floor was cold, as was the weather. Easy access to 101 for travel to airport.
by A verified traveler from Los Angeles
Posted 26 Dec 2024
Room was great, but the area seemed dangerous. Not too many places nearby, but good and affordable spot when in the area.
by A verified traveler
Posted 8 Dec 2024
by A verified traveler
Posted 30 Nov 2024
I gave up and didn't go. I couldn't get directions, I couldn't talk to the person who told me it must be my wifi. (I was using cellular). The person did tell me ... "There is no pool". Doesn't matter what photos show or ads say. I just bailed.
Comment from Hotel Management
3 Dec 2024 by Jay, Hotel Management
Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you faced while trying to reach our hotel.It sounds like there may have been a spotty cellular connection during our call, which could explain the challenges you encountered while we were attempting to provide directions. We understand how frustrating this must have been and regret that we couldn’t assist you more effectively at that moment.Additionally, I’d like to clarify that we do not have a pool, and no images of one are featured on our website or platforms like Expedia. We’re reviewing any third-party sources to ensure all information is accurate.We hope you’ll consider giving us another chance in the future. Please feel free to reach out directly, and we’d be happy to personally assist with directions or any other questions you may have.
by A verified traveler
Posted 21 Nov 2024
Good, clean room. Proper daily cleaning good. If you're next door to someone who comes in very very late and has a conversation - you will wake up from the sound. Sound proofing not great. Internet service was inconsistent. Front desk staff pleasant and efficient!
Comment from Hotel Management
21 Nov 2024 by Jay, Hotel Management
Thank you for your feedback and for highlighting both the positives and areas for improvement during your stay. We're glad to hear that you found your room clean and appreciated the efficiency and friendliness of our front desk staff.We’re sorry for the disruptions caused by noise and the inconsistency with the internet service. Regarding the internet, we’ve been experiencing some technical difficulties with our provider, Comcast, which has impacted our speeds. We’ve been working closely with them, and they were able to come in today to address the issue to ensure our service meets the quality we expect and pay for.We value your feedback and are committed to making necessary improvements to provide a more seamless experience for our guests. We hope to have the opportunity to welcome you back and provide an even better stay in the future.
by A verified traveler
Posted 21 Nov 2024
There was no one at the front desk when I arrived to check in. It said ring bell at night window and no one was there. I called the number several times and no one answered. I had to get help from Expedia to finally get in contact with someone to check me in over 30 mins after I arrived. When I went to check out, again there was no one there at the front desk. It made the stay very frustrating.
Comment from Hotel Management
21 Nov 2024 by Jay, Hotel Management
Thank you for taking the time to share your feedback. I sincerely apologize for the challenges you faced during your stay with us. Your experience does not reflect the standard of service we strive to provide.We deeply regret the delay at check-in and check-out and understand how frustrating it must have been to not receive timely assistance. We have reviewed the situation and are addressing the issue with our team to ensure this does not happen again. Clear communication and prompt service are priorities for us, and we are taking steps to improve.Your feedback is invaluable in helping us make necessary changes, and we truly appreciate you bringing this to our attention. If you would be willing to give us another chance, we’d love the opportunity to provide you with a much better experience. Please feel free to contact us directly if you’d like to discuss your stay further.Thank you again for your feedback, and we hope to have the chance to serve you better in the future.
by A verified traveler
Posted 19 Nov 2024
Easy access to room; ample parking; good central location to downtown Redwood City…honestly, the one thing I struggled with was the location of the toilet paper from the toilet…had to grab paper before sitting down. (TMI, but GTK)
by A verified traveler
Posted 14 Nov 2024
The toilet didn’t flush correctly, and the noise from upstairs neighbors was impossible to work with. This is a facility in which people also live here and I was here for work so had I known I would have chosen somewhere else
Comment from Hotel Management
21 Nov 2024 by Jay, Hotel Management
Thank you for your feedback. I’m sorry to hear that your stay with us did not meet your expectations. We understand how important it is to have a quiet and comfortable environment, especially when traveling for work.To clarify, we do not have any long-term residents living on our property. All our guests are short-term visitors, and we strive to maintain a peaceful and pleasant atmosphere for everyone. That said, we regret that noise from other guests disrupted your stay, and we will address this with our team to ensure noise levels are monitored more closely.Additionally, I apologize for the issue with the toilet. Our maintenance team is reviewing this matter to ensure that all facilities are in proper working order.Your comfort and satisfaction are very important to us. Should you decide to give us another chance, please don’t hesitate to reach out to us directly so we can ensure your next visit is much improved.Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 10 Oct 2024
Advertised breakfast in the ad, but all they had was yogurt, coffee and granola bars. Terrible.
There was nothing special about this place.
There wasn't an attendant at the front desk in the mornings, just a note saying they will be back. will not stay there again.
by A verified traveler
Posted 26 Sep 2024 on Hotels
