Ratings based on 951 Verified Reviews
3.6 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Post Hotel in Post Street San Francisco
Posted 8 Mar 2020 on HotelsPost Hotel had two main out of order facilities. The commercial bottled water cola etc cabinet was out of order and if as I did put in a payment and pressed a number to obtain a bottle it said unavailable! No deposit refunded! When reported the management was unhelpful. The Post Hotel ATM was also out of order.
Comment from Hotel Management
10 Mar 2020 by Customer Care Team, Hotel Management
Hello Alan,
We are sorry to hear that your stay with us was tarnished by the fact that our ATM and the vending machine was out of service. We apologize for the inconvenience caused to you due to this. We will look into this problem and resolve it for you. Thank you for your constructive criticism, we hope to have the privilege of hosting you successfully in the future.
Best Regards,
Post Hotel
Customer Care Team
by A verified traveler from Los Angeles
Posted 3 Mar 2020
No elevator, unprofessional stuff, I was staying in 4th floor 5th floor neighbors literally didn’t let me sleep 2 nights, reception guy locked the door of hotel and went somwhere, 5 guests were 20 minutes waiting outside to get in
Comment from Hotel Management
5 Mar 2020 by Customer Care Team, Hotel Management
Dear Guest,
hank you for sharing your genuine concerns with us. We are extremely gutted to learn that you did not have a quality experience. We are sorry to note that there were some shortcomings from our side and that our hotel did not suit you. We are sorry if our personnel failed to leave a positive impression on you. This is very unlike us and we will definitely have a word with our team to ensure that the guests feel at home with us. We apologize if our service left something to be desired. However, we request you to give us another chance to allow us to restore your faith in our hospitality and hotel
Best Regards,
Post Hotel
Customer Care Team
by A verified traveler from NJ
Posted 3 Mar 2020
Elevator was out, had to walk up 4 flights. Sign elevator was over a month old. No hot water in shower. When i complained, the desk said leave water running to 10-15 minutes.
Comment from Hotel Management
5 Mar 2020 by Customer Care Team, Hotel Management
Hello Tom,
Thank you for sharing your genuine concerns with us. We are extremely gutted to learn that you did not have a quality experience. We are sorry to note that there were some shortcomings from our side and that our hotel did not suit you. We are sorry if our personnel failed to leave a positive impression on you. This is very unlike us and we will have a word with our team to ensure that the guests feel at home with us. We apologize if our service left something to be desired. However, we request you to give us another chance to allow us to restore your faith in our hospitality and hotel
Best Regards,
Post Hotel
Customer Care Team
by A verified traveler
Posted 1 Mar 2020 on Hotels
Comment from Hotel Management
30 Apr 2020 by Customer Care Team, Hotel Management
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.
Best Regards,
Customer Care Team
by A verified traveler
Posted 29 Feb 2020 on CheapTickets
Elevator not working but great otherwise! Room was recently remodeled and very nice.
Comment from Hotel Management
2 Mar 2020 by Customer Care Team, Hotel Management
Dear Guest,
We are happy to hear that you had an enjoyable stay with us and you found our remodeled rooms appealing. Your concern about the elevator is duly noted, we will look into it asap. We hope the rest of your stay was pleasant and we are looking forward to hosting you before long
Best Regards,
Post Hotel
Customer Care Team
by A verified traveler
Not stay here!! Bad customer attention
Posted 28 Feb 2020 on HotelsElevator was not working. No one help me with my luggage (my room was on 5th floor and I had 2 large bags). For the checkout, receptionist told me night before that I can ask for help and they would have someone to help me... of course that the ext day when I leave (morning) there were no one that can help me. Kitchen was really Poor, hours to use, after that is closed. No fridge, oven not working. I asked for HOT WATER (just for a tea), and they told me that they haven’t..... I wouldn’t recommend this hotel at all. No stay here!!!! I asked for a discount and they didn’t understand me (yeah of course)
Comment from Hotel Management
2 Mar 2020 by Customer Care Team, Hotel Management
Dear Guest,
Thank you for sharing your concerns with us. We regret the inconvenience caused to you. But we assure you that we will definitely look into it and take the necessary measures to eradicate this problem as soon as possible. We request you to give us a second chance to allow us to restore your faith in our hospitality and service!
Best Regards,
Post Hotel
Customer Care Team
by A verified traveler
Posted 25 Feb 2020
staff mostly helpful.
Bed bugs in the first room, had to be moved around 1 am.
Comment from Hotel Management
27 Feb 2020 by Customer Care Team, Hotel Management
Dear Guest,
Thank you for sharing your concerns with us. We regret the inconvenience caused to you. But we assure you that we will definitely look into it and take the necessary measures to eradicate this problem as soon as possible. We request you to give us a second chance to allow us to restore your faith in our hospitality and service!
Best Regards,
Post Hotel
Customer Care Team
by A verified traveler
Not worth the hassle
Posted 21 Feb 2020 on HotelsStaff was very rude. Upon arrival, I was informed that there would be a $400 deposit for a one night stay. I am a clean-cut professional so it does not seem that I was singled-out. When commented that the amount we unusually high, the clerk said: "well then you don't have to stay here." I chose to stay elsewhere as this was a sign of difficult owners. Five-star hotels do not require such a ridiculously large deposit, and this is an economy hotel.
Comment from Hotel Management
24 Feb 2020 by Customer Care Team, Hotel Management
Hello Scott,
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We are also sorry that you found the price high, although we strive our best to maintain affordable rates for our guests. We truly thank you again for sharing your feedback and for your valuable business.
Best Regards,
Post Hotel
Customer Care Team
by A verified traveler from San Francisco
Posted 16 Feb 2020
We got checked into a room that wasn’t even ready which was frustrating and there’s no parking garage with the hotel
Comment from Hotel Management
19 Feb 2020 by Customer Care Team, Hotel Management
Hello Cor,
We are disappointed with your review, to know that you were so unhappy with some aspects of your stay. We aim to provide all of our guests with a great stay and we are sorry that this was not your experience. We will ensure that your comments are actioned. We hope that you might offer us another opportunity to successfully host you in the future.
Best Regards,
Post Hotel
Customer Care Team
by A verified traveler from San Jose
Posted 23 Jan 2020
It’s a place to rest your head while you spend your night and day in the city.
Comment from Hotel Management
26 Jan 2020 by Customer Care Team, Hotel Management
Dear Guest,
It is always a pleasure to receive such a wonderful review as yours! Thank you for taking the time to share your feedback of your visit with the online community. We are delighted that you enjoyed your stay with us and thank you for the compliments. We loved hosting you and we are looking forward to your next visit to San Francisco.
Best Regards,
Post Hotel
Customer Care Team
