Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
I love this motel. I stay here probably 2-4 times a year for various appointments that send me to SF.
Comment from Hotel Management
19 Nov 2024 by Motel Capri , Hotel Management
Dear Corey,Thank you for your loyalty and kind words! We’re so glad to be your go-to place when visiting San Francisco. We look forward to welcoming you back for your next stay! Kind Regards,Motel Capri Management
by A verified traveler
Posted 11 Nov 2024
I have traveled all over America but never ad such a bad experience.
Nobody was on counter. Have to make few calls before getting to desk attendees.
Room was smelling really bad and TV was not working.
Window drapes were not closing and the outside light was directly pointed to the bed, so I couldn't sleep all night.
I really want my money back. How can I get it? Does anyone knows?
Comment from Hotel Management
12 Nov 2024 by Motel Capri , Hotel Management
Dear Jamshaid,We are deeply sorry to hear about the disappointing experience you had during your stay. The issues you encountered with the unavailability of staff, room odor, TV not working, and the window drapes are unacceptable, and we truly regret that your stay was negatively affected. We understand how important comfort and timely service are, and we will address these concerns with our team to ensure they are resolved. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another chance to provide you with a much better experience in the future.Sincerely,Motel Capri Management
by A verified traveler
Posted 8 Nov 2024
It was clean, cute, and had free breakfast. We considered it an upgrade from the fancy hotel on the wharf we were at. Much more comfortable. Staff was nice when we saw them. Only downside was that the elevator was out of commission.
Comment from Hotel Management
12 Nov 2024 by Motel Capri , Hotel Management
Dear Kaitlyn,Thank you for your review! We're so glad you enjoyed your stay and found the property clean, comfortable, and upgraded from your previous accommodations. We apologize for the inconvenience caused by the elevator being out of service and appreciate your understanding. We hope to welcome you back soon!Kind Regards,Motel Capri Management
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Motel Capri , Hotel Management
Dear WADE,Thank you so much for awarding us a positive rating for your stay at our Motel Capri hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Motel Capri Management
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 25 Oct 2024
Appreciated the microwave, refrigerator & in-room coffee a lot!!!! Had good & adequate continental breakfast, too!
Comment from Hotel Management
29 Oct 2024 by Motel Capri, Hotel Management
Dear Kimie,Thank you for your kind words! We're thrilled to hear you enjoyed the in-room amenities like the microwave, refrigerator, and coffee setup. It's great to know our continental breakfast met your expectations as well. We hope to see you again soon!Thank You,Motel Capri Management
by A verified traveler
Posted 24 Oct 2024
Good location in SF, unfortunately motel maintenance poor including not functioning lights and loose/broken fixtures. Complementary breakfast was completely inadequate and should not be advertised as a feature.
Comment from Hotel Management
28 Oct 2024 by Motel Capri, Hotel Management
Dear Mark,Thank you for your feedback! We're glad you appreciated the good location in San Francisco. However, we apologize for the maintenance issues you encountered, including the non-functioning lights and loose fixtures. Your comments about the complimentary breakfast are also noted, and we will work to improve this aspect of our service. We appreciate your input and hope to provide you with a better experience on your next visit.Thank You,Motel Capri Management
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Motel Capri , Hotel Management
Dear April,Thank you for a Perfect Score Rating on your stay at Motel Capri. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Motel Capri Management
by A verified traveler
Posted 20 Oct 2024
Hotel is in a nice neighborhood, close to stores , restaurants , bars etc
Comment from Hotel Management
22 Oct 2024 by Motel Capri, Hotel Management
Dear Chris,Thank you for your review! We're glad to hear you enjoyed our nice neighborhood and found it convenient to stores, restaurants, and bars. We strive to provide a great location for our guests, and we hope to welcome you back soon for another enjoyable stay!Kind Regards,Motel Capri Management
by A verified traveler
Posted 13 Oct 2024
Tried and true. I’ve stayed here many times and it’s always been good
Comment from Hotel Management
15 Oct 2024 by Motel Capri , Hotel Management
Dear Geoff,Thank you for your loyalty! We’re thrilled to hear that you’ve consistently enjoyed your stays with us. Your continued support means a lot to our team, and we look forward to welcoming you back for another great experience!Kind Regards,Motel Capri Management
