Ratings based on 616 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Francisco
Posted 16 Mar 2024
We always enjoy our stay at the Inn on Folsom, it's centrally located to all the eateries ans bars, and close to somw of the events, great neighborhood.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Customer Care Team, Hotel Management
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 12 Jan 2023 on Orbitz
Comment from Hotel Management
7 Mar 2023 by Customer Care Team, Hotel Management
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
by A verified traveler
Posted 26 Nov 2022 on Hotels
Comment from Hotel Management
28 Nov 2022 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 18 Nov 2022
I'm suspecting this place used to be a boarding house at one time. One shared bathroom for the whole floor. Three shared showers. There was paint chipping around the vanity mirror in room. All the bedding, while clean, had some sort of stain on it. The night club next door is noisy until 2am most nights. The ventilation system has some sort of mold issue as I contacted a chest cold that would clear up when i left for the day. In the last day, at around 6am, somebody went around and sprayed a fire extinguisher on both floors causing the fire alarms to go off and alert the fire department. Don't stay here.
by A verified traveler from Boise
Posted 22 Oct 2022
Great location (the reason why I booked here) but the property is run down and dirty. The first room they put me in hadn’t been cleaned yet and smelled like an all night party just ended (sex and weed) One toilet per floor and three individual shower rooms (at least on the second floor) super awkward and inconvenient.
by A verified traveler
Posted 22 Sep 2022
This is a boarding house with long term tenants who have mental health issues, drug problems and the like. It is not suitable for holiday accommodation. I am shocked that Expedia lists it on their site. Surely they have a duty of care to their customers. Given that this property is in SF it wouldn’t be hard for Expedia to inspect the site. I am now rethinking use of this site after this experience. People screaming at each other throughout the night. A tennant locked in the only share toilet for hours on end, the smell of dog poo and the stench of pot throughout the property were just a few of the highlights. Shame on you Expedia.
by A verified traveler from WEST HOLLYWOOD
Posted 5 Aug 2022
Went to San Francisco for Dore Alley. Hotel was only a couple of blocks away.
by A verified traveler
Posted 4 Aug 2022 on Hotels
Comment from Hotel Management
5 Aug 2022 by Customer Care Team, Hotel Management
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Customer Care Team
by A verified traveler
Posted 31 Jul 2022
