Ratings based on 1,708 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from huntington park
Posted 19 Nov 2024
Besides the alarm going off in the morning, having air vent fall it was ok. I would still go back because of the staff and staff only. They made us feel like family.
Comment from Hotel Management
20 Nov 2024 by Management, Hotel Management
Dear Daniel, We are delighted to know you loved our friendly staff during your stay at Hyatt Regency San Francisco. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We are also happy you enjoyed your stay with the exception of the fire alarm going off. We value your feedback and look forward to seeing you again soon. -Hyatt Regency San Francisco
by A verified traveler
Posted 18 Nov 2024
Had a wonderful stay
Comment from Hotel Management
19 Nov 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Priscilla, We are thrilled you had an excellent stay at Hyatt Regency San Francisco, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. -Hyatt Regency San Francisco
by A verified traveler
Posted 17 Nov 2024
Perfect
Comment from Hotel Management
18 Nov 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Kharym, We are thrilled you had an excellent stay at Hyatt Regency San Francisco, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. -Hyatt Regency San Francisco
by A verified traveler
Posted 13 Nov 2024
They claim to have a restaurant on site, they do not. It’s a small grab and go with very few choices. They don’t give you complimentary water in you room. There is no room service or in room dinning. They claim the grab and go is their in room dinning. Staff was not very friendly at the front desk. Cleaning staff and valet were nice and helpful. There are good restaurants surrounding the hotel and at the ferry building.
Comment from Hotel Management
13 Nov 2024 by Management, Hotel Management
Dear Arzan, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We also want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We want to thank you for your stay and for taking the time to post your review. We hope you will revisit us as we would welcome another opportunity to make your next stay exceptional.-Hyatt Regency San Francisco
by A verified traveler from Hayward
Posted 12 Nov 2024
Very convenient
Comment from Hotel Management
13 Nov 2024 by Management, Hotel Management
Dear Josue, We are delighted you had an excellent stay with us. We are especially glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency San Francisco again soon. -Hyatt Regency San Francisco
by A verified traveler
Posted 12 Nov 2024
Hyatt Regency in Embarcadero is quality option for business travelers and families alike. We stayed in a King Room with a wonderful view of the Ferry Building and Bay Bridge. The room itself was spacious and well kept. An empty fridge and absence of any room snacks was a very minor downside, but the on-site convenience store made up for this. We would happily return - it is worth noting the surrounding area is particularly quiet on weekends (barring the Ferry Building) due its location in the Financial District.
Comment from Hotel Management
13 Nov 2024 by Management, Hotel Management
Dear Ben, We are pleased to know how much you enjoyed your well-appointed. Our breathtaking views of the Ferry Building and Bay Bridge are truly spectacular, and we love that this helped to make your stay even more memorable. Thank you for sharing about your stay at Hyatt Regency San Francisco, and we look forward to your return. -Hyatt Regency San Francisco
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Edmundo, Thank you for the great rating of Hyatt Regency San Francisco. We love knowing how much you enjoyed our property. We look forward to welcoming you again soon.-Hyatt Regency San Francisco
by A verified traveler
Posted 5 Nov 2024
Very clean. Convenient location.
Comment from Hotel Management
6 Nov 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Aide, We are delighted that you liked our well-maintained property and appreciated our prime location. Thank you for the fantastic rating. We look forward to your next stay at the Hyatt Regency San Francisco.-Hyatt Regency San Francisco
by A verified traveler
Posted 5 Nov 2024
Bathroom door slides, which is nice and modern but there was a large see through gap. Bathroom needs vents. Overall, room is nice and the hotel in a great location.
Comment from Hotel Management
6 Nov 2024 by Hyatt Regency San Francisco, Hotel Management
Dear David, We are glad that you liked our comfortable accommodations and appreciated our prime location. Having said that, we apologize for the issues you experienced with the bathroom door. Your comments will be shared appropriately for our future plans of development. Thank you for your feedback. We hope to welcome you back for a more seamless experience.-Hyatt Regency San Francisco
by A verified traveler
Posted 5 Nov 2024
Great architecture hotel
Comment from Hotel Management
6 Nov 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Ayako, It is wonderful to see when our guests are able to enjoy everything at Hyatt Regency San Francisco. We are glad you found our excellent accommodations and convenient location to be a great choice when visiting. Thank you for your generous rating, and we look forward to welcoming you back again soon.-Hyatt Regency San Francisco
