Ratings based on 1,803 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vancouver
Posted 19 Jan 2025
The property is very unique. I usually stay in four star hotels and this one did not disappoint me. Location was great. My only bad tick would be that the showers needed better cleaning at the base of the tiles. Quite black. Rooms were great and a good size. Wonderful common area with lots of different types of gaming tables and games. Fire pits with s’mores in another courtyard outside at night. S’mores provided by the hotel at check-in. They have water filling stations on each level and provided a bottle for each room occupant at check-in. No problem with the requested VIP upgrade.
Comment from Hotel Management
19 Jan 2025 by General Manager, Hotel Management
Dear Julie,Thank you for sharing your detailed feedback with us. We're glad to hear you enjoyed our wonderful amenities and found our location ideal for your stay. Regarding the concerns you mentioned, we apologize and are addressing this with our housekeeping team to ensure our high standards are consistently met. Thanks again for your feedback, and we hope to welcome you back for a more exceptional stay next time.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler from Orlando
Posted 18 Jan 2025
This is a super cute hotel with nice amenities, particularly if you have kids. There's a big playroom with several games and tables for adults to gather. Rooms were spacious enough (for SF) and very clean and mostly updated. The only downside is the proximity to Fisherman's Wharf, which has its pluses (easy access to restaurants, shopping, boats, etc) but also it's a bit dingy, crowded, and noisy. Overall, a nice stay.
Comment from Hotel Management
19 Jan 2025 by General Manager, Hotel Management
Dear James,Thank you for your kind review! We're thrilled you enjoyed our family-friendly amenities, spacious and clean rooms, and convenient location near restaurants and shopping venues. We also understand our area’s lively atmosphere may have drawbacks, but we’re glad it didn’t detract from your overall nice stay. We look forward to hosting you again!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 17 Jan 2025
Great property and wonderful location. I've stayed here a number of times. The decor is a bit quirky (nautically themed), but it's a nice place to spend a few days.
Comment from Hotel Management
17 Jan 2025 by General Manager, Hotel Management
Dear Constantine,Thank you for your kind feedback! We're delighted you enjoy our superb location and unique nautical-themed decor. It's always a pleasure to have you stay with us, and we look forward to welcoming you back for many more visits!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 16 Jan 2025
Good location, clean room and comfy beds.
Comment from Hotel Management
17 Jan 2025 by General Manager, Hotel Management
Dear Isha,It is great that our clean, comfortable accommodations and convenient location worked well for your travel needs. Thank you for visiting Hotel Zephyr San Francisco, and we look forward to seeing you again soon!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 13 Jan 2025
Great service!
Comment from Hotel Management
13 Jan 2025 by General Manager, Hotel Management
Dear Faraz,Thank you for such a gracious review. It's truly gratifying to hear our team provided you with exceptional hospitality. We look forward to welcoming you back again to Hotel Zephyr San Francisco on your next visit!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 12 Jan 2025
The old building. Not friendly staff
Comment from Hotel Management
13 Jan 2025 by General Manager, Hotel Management
Dear Jiwoong,Thank you for sharing your review. We appreciate the opportunity to host your trip to San Francisco. Rest assured, our team will focus on delivering the friendly hospitality you expect. Please consider giving us a second chance next time you're in the area. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 11 Jan 2025
by A verified traveler
Posted 10 Jan 2025
Incredible staff, great location. Really cool design themes with the shipyard stuff going on.
Comment from Hotel Management
11 Jan 2025 by General Manager, Hotel Management
Dear Peter,Our amazing location and wonderful staff are just some of the reasons our guests enjoy staying at Hotel Zephyr San Francisco, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 10 Jan 2025
We don’t live far from San Francisco but decided to do a short weekend trip anyway. This hotel was great! It was the perfect location for us with lots of things to do in walking distance from the hotel. Their courtyard area is fun for kids and adults. Our dog had a great stay too! We’d certainly stay there again if we go to SF.
Comment from Hotel Management
11 Jan 2025 by General Manager, Hotel Management
Dear Erika,We were delighted to host your weekend getaway at Hotel Zephyr San Francisco. It's fantastic that our convenient location was ideal for your activities. We trust your children had time to explore our indoor game room and outdoor play area! Come back and see us again soon!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 8 Jan 2025
