Ratings based on 1,081 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
We had a lovely stay at Hotel Spero. Our room was clean, comfy and quiet :) the staff were lovely and we were always greeted with smiles . Thank you for a lovely stay in San Fran
by A verified traveler
Posted 2 Dec 2024
Rex the reception manager at our arrival was very friendly and helpful! The hotel is very well located we were able to walk everywhere but what differentiates one place from the other is the people and the service we received at Spero and particularly from Rex was outstanding! Thank you
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Martin, we’re delighted you loved your experience at Hotel Spero. Rex and the team are thrilled to have made your stay memorable with their outstanding service. Thank you for sharing your feedback, and we look forward to your next visit!
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Adrian, we're thrilled you enjoyed your stay at Hotel Spero. Thank you for choosing us, and we hope to see you again soon!
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Yulia, thank you for choosing to stay with us at Hotel Spero. It’s great to know you had a pleasant experience. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Denise, the team values your feedback and regrets that your experience was not entirely satisfactory. Your insights are important, and we're committed to making improvements. We hope for another opportunity to provide you with a better experience in the future.
by A verified traveler from El Segundo
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Sarah, thank you for staying with us at Hotel Spero. We’re delighted you enjoyed your experience, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 25 Nov 2024
We were very disappointed with our room. It was tiny where the door would not open fully due to the bedside table. We requested for a room change but did not get any response. The check in was bad too as we were told that there was no booking in our name. We had to show our confirmation email for them to then find our booking. Not going to stay here again.
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Bharat, thank you for sharing your feedback. It's unfortunate that your room did not meet your expectations, and the inconvenience with your reservation was frustrating. Our team always strives for efficiency and accuracy, and this will be addressed collaboratively to ensure improvements. We appreciate your input and wish you well in your future travels.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Thanks for the great rating, Neil!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hotel Spero soon, we'd love to have you back!
by A verified traveler
Posted 21 Nov 2024
quite clean， and the carpets a little bit old ，air condition noised. Others all is good
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Dan, it's great to know you had a pleasant stay at Hotel Spero. We appreciate your feedback regarding the condition of the carpets and the air conditioning. Your insights are valuable to us. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 20 Nov 2024
We loved this wonderful place! We also got upgraded as soon as they know it’s was my husband birthday
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Thanks for the fantastic review!We're thrilled your time with us was so amazing! It's outstanding you enjoyed your upgrade and excellent room. That's what we like to see! We love making our guests feel valued and comfortable. We can't wait to see you again soon for another fantastic experience!
