Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Margine Barquero, Hotel Management
Hi Martin,Thank you so much for your 5-star review! We're thrilled to hear you had such a wonderful experience with us.Kind regards,
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Margine Barquero, Hotel Management
Hi Leslie,Thank you for sharing your experience. We regret to hear that we did not meet your expectations. Your comfort is out top priority and It's important to us that our guests feel at home.
by A verified traveler
Posted 1 Dec 2024
Parking was the most trouble in this stay
Comment from Hotel Management
2 Dec 2024 by Margine Barquero, Hotel Management
Hi Edgar,Our sincere apologies for the parking issue during your stay. We are committed to providing top-notch customer service and will use your feedback as an opportunity for improvement.Best regards,
by A verified traveler
Posted 28 Nov 2024
New hotel
Comment from Hotel Management
2 Dec 2024 by Margine Barquero, Hotel Management
Hi Maria,We are so grateful for 5-star review. We strive to offer the best experience possible, and your review tells us that we are on the right path.Kind regards,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Margine Barquero, Hotel Management
Hi Doug,Many thanks for your wonderful rating, we are thrilled to hear that you enjoyed your stay.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Margine Barquero, Hotel Management
Hi Adrian,Thanks so much for taking the time to leave us a 5-star rating-it's much appreciated!
by A verified traveler
Posted 11 Nov 2024
Union square is now drowning in homelessness and drug addiction so very sad to walk around and quite unsafe at night.
Hotel is very old. Staff nice and they give a welcome gift. Rooms are a bit dirty (mold in bathroom and we saw hazmat suit guy smoking a room on 5th floor).
Comment from Hotel Management
12 Nov 2024 by Margine Barquero, Hotel Management
Hi Stephanie,Thank you for acknowledging the exceptional service provided by our staff. We appreciate your feedback on our location. While we understand that our location may not be ideal for everyone, we hope our services and amenities compensated for any inconvenience.Best regards,
by A verified traveler
Posted 10 Nov 2024
Great service!
Comment from Hotel Management
11 Nov 2024 by Margine Barquero, Hotel Management
Hello Nick,Thanks so much for taking the time to leave us a great star rating - it's much appreciated!
by A verified traveler
Posted 9 Nov 2024
Staff is very friendly. Location is great near Powell street cable car and Union square. Many good food options around the property and walgreens is within a short walking distance.
Comment from Hotel Management
11 Nov 2024 by Margine Barquero, Hotel Management
Hello Wael,We're thrilled to hear that our staff made a great impression on you. It's wonderful to hear that our location served you well during your stay.Kind regards,
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Margine Barquero, Hotel Management
Hi Fazir,Thank you so much for taking the time to leave us a great star review. It's much appreciated.Warm regards,
