Ratings based on 972 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 29 Nov 2024
Good place for Family
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Adolfo, Thank you for staying with us! We're glad you had an enjoyable experience. We appreciate your kind words and we hope to welcome you back to Holiday Inn San Mateo-San Francisco SFO soon for another great stay!
by A verified traveler
Posted 26 Nov 2024
The suite was spacious, great shower with good soaps etc., lots of storage space. Sofa bed mattress was not comfortable, had to lay some quilts on top to not feel the coils. Drawers that stuck, flat sheet on sofa bed smelled of perfume, probably unwashed.
Would have appreciated any info at check in. Restaurant hours (which are limited), kitchen items available for our suite, ( suite had no plates, silverware, a few plastic cups.). Some staff helpful, some not. Noisy heater, dumpster and traffic outside.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Heidi,Thank you for sharing your detailed feedback. We're pleased to hear you enjoyed our spacious suite and shower amenities. However, we apologize for the inconveniences you encountered, from the comfort of the sofa bed to missing kitchen items and noise disruptions. Your comments about cleanliness and communication at check-in are valuable, and we'll address them to enhance our guest experience. We appreciate your input and hope to provide a more seamless stay in the future.
by A verified traveler
Posted 25 Nov 2024
Excelente
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Sergio,Thank you for your outstanding review! At Holiday Inn San Mateo-San Francisco SFO, we strive to go above and beyond for our guests, and we're delighted that your stay with us was one to remember. Hopefully, you had a chance to take advantage of all we have to offer during your time with us. It was a pleasure having you here, and we hope you'll consider returning for another fabulous getaway in the future.
by A verified traveler
Posted 25 Nov 2024
The double queen room was good sized. The carpet in the room had a big spot the looked melted or something hard stuck to it. The blackout curtain was ripped up, so it let light through in the morning. It had the odor of marijuana in the hallway.
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Johnie,Thank you for sharing your feedback. While we’re glad you found the double queen room spacious, we’re disappointed to hear about the challenges you faced during your stay. Your observations will be shared with our team to address these matters promptly. We aim to ensure every guest enjoys a clean, comfortable stay, and we hope to provide a much-improved experience should you choose to visit us again.
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 22 Nov 2024
