Ratings based on 974 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nashville
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler from Nashville
Posted 20 Nov 2024
Clean Rooms and Great Staff
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear guest, Thanks for your lovely 5-star review! It means so much to hear you enjoyed our spotless rooms and attentive staff. We take pride in creating a welcoming environment that makes guests like you feel right at home.Hope to see you again next time you're in South San Francisco!Best Regards,Holiday Inn Express SFOCustomer Experience Team
by A verified traveler
Posted 18 Nov 2024
Not a fan of the place at all.
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear guest, thank you for sharing your experience at Holiday Inn Express SFO North. We're genuinely sorry to hear that your stay didn't meet expectations. While most of our guests enjoy comfortable stays with us, we take all feedback seriously to maintain our high standards. Our housekeeping team follows strict protocols to ensure each room meets our cleanliness benchmarks, so your experience is concerning and will be thoroughly reviewed. Please know that maintaining excellent property conditions is a top priority for us, as demonstrated by the positive experiences of our regular guests. We appreciate you bringing this to our attention, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.Best Regards,Holiday Inn Express SFOCustomer Experience Team
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Maggie, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Best Regards,Holiday Inn Express SFOCustomer Experience Team
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Care Team, Hotel Management
Dear Dylan, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards,Holiday Inn Express SFOCustomer Experience Team
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Care Team, Hotel Management
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team
by A verified traveler
Posted 11 Nov 2024
I like the fact that the pool and the spa is open even though it's the middle of October when a lot of the hotel operators would make excuses and say it's out of season and close it. I also like the fact that hard breakfast is included. I don't like the fact that they're charging me extra $20 for parking. I'm deducting one star for the extra $20 for parking. Also I only see one desk clerk working to chech people in and because of that I was being delayed in checking in for i's 15 or 20 minutes. The first room I was given only had one bed and one sofa when I reserved two green beds. Also the same room has problem with the battery in the lock causes causing my key to only work one out of 10 times when I try to open such lock.
Comment from Hotel Management
15 Nov 2024 by Customer Care Team, Hotel Management
Dear guest, Thank you for taking the time to share your thoughts! We’re happy to hear you enjoyed the pool, spa, and complimentary breakfast—two things we know our guests really appreciate.We sincerely apologize for the inconvenience you experienced with parking, your room, and check-in. We understand how frustrating it can be to wait longer than expected, especially after a long day of travel. Rest assured, we’re looking into these issues, including the lock and room discrepancies, to make sure things run more smoothly for future guests.Your feedback is invaluable, and we genuinely appreciate you bringing these matters to our attention. We hope to welcome you back soon for a more seamless experience!Best Regards,Holiday Inn Express SFOCustomer Experience Team
by A verified traveler from Canmore
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Care Team, Hotel Management
Hello Geoff! Thanks for your lovely feedback. It’s great to know you had a good stay. We can’t wait to welcome you back!Best Regards,Holiday Inn Express SFOCustomer Experience Team
by A verified traveler
Posted 7 Nov 2024
Construction on the property
Comment from Hotel Management
15 Nov 2024 by Customer Care Team, Hotel Management
Dear guest,Thank you for sharing your feedback! We truly appreciate your understanding regarding the construction happening on the property. While we strive to minimize disruptions, we recognize that it's not always ideal. Your patience and support mean a lot to us, and we're working hard to ensure a smooth experience for all our guests.We look forward to welcoming you back soon, and we hope your next visit will be even more enjoyable.Best Regards,Holiday Inn Express SFOCustomer Experience Team
by A verified traveler
Posted 5 Nov 2024
Double chargers
Comment from Hotel Management
15 Nov 2024 by Customer Care Team, Hotel Management
Dear guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, and we understand your frustration. Please rest assured that your concerns are being reviewed, and our team is always available to assist you if needed.We appreciate your input and will continue working to enhance our guest experience.Best Regards,Holiday Inn Express SFOCustomer Experience Team
