Ratings based on 653 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
It was a last minute booking and the staff and room itself was a good experience. It will need some work to move from good to great.
Limited dining options and the general location are limitations for a tourist experience.
by A verified traveler
Posted 3 Dec 2024
No parking, parking structure was to low and hit the top wing gps of my truck. Ceiling was high enough once i was in the parking garage. Very noisy and the staff was rude. The room was okay.
by A verified traveler
Posted 3 Dec 2024
Very convenient. Seemed very clean. Could walk easily to events I was in SF to attend. Short walk from BART station. Food options were great around hotel, and also within hotel.
Only issues I had were that I unaware I had to use room card to access floor on elevator. Other issue is was that room had only bar of soap for bathroom and shower.
by A verified traveler
Posted 2 Dec 2024
We enjoyed our stay! The room was just like the pictures. The staff was very friendly, welcoming, and helpful. We would definitely stay here again. The location was perfect.
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Brandie, we’re delighted you loved your experience at Hilton San Francisco Financial District. It's great to hear our team's hospitality and the prime location made your stay enjoyable. We look forward to welcoming you back!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
Emilia, it's disheartening to learn that your visit did not meet expectations. Guest satisfaction is very important and it's regrettable to know we missed the mark this time. Thank you for staying with us. We look forward to serve you better next time.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
Christianne, we’re delighted you loved your experience at Hilton San Francisco Financial District. Looking forward to welcoming you back soon!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Customer Service, Hotel Management
Alejandro, thank you for staying with us at Hilton San Francisco Financial District. We’re delighted you enjoyed your experience and hope to see you again soon!
by A verified traveler
Posted 29 Nov 2024
I traveled from Cleveland, OH to San Francisco, CA to go to a concert. I should’ve did more research on the property. I was grateful that the front desk let me check in early, however the room was dirty. I walked in the bathroom and noticed that there were hairs in the tub, and dirt residue in the tub. I called the housekeeping line and the supervisor was very rude, she yelled at me on the phone basically saying that the room was not dirty…. She came to my room and I showed her the hairs in the tub and the dirt residue, she replied and said “there’s only a few hairs” I said “well it’s not mine, so the tub needs to be cleaned, it being a few hairs shouldn’t matter, this room was half cleaned. I also showed her how the back of the room door showed that someone half wiped the door. I paid to have a king bed with a view, the view was terrible. The desk was very dusty, and you can tell they need to throw away their sheets… the front desk staff were very nice though. I really didn’t care for the area as well.
Comment from Hotel Management
29 Nov 2024 by Customer Service, Hotel Management
Carly, it seems there were several aspects of the stay that did not meet your expectations. The feedback about cleanliness is appreciated, as the team prioritizes maintaining a high standard for all rooms. The comments regarding the room view and the overall area are noted as well. It’s however good to know that the front desk team members made a positive impression during your visit. Thank you for sharing these insights.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Customer Service, Hotel Management
Chad, it’s wonderful to hear you had a great time at Hilton San Francisco Financial District. We're looking forward to welcoming you back for another excellent stay.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Customer Service, Hotel Management
Brian, thank you for choosing Hilton San Francisco Financial District. We’re thrilled to see you had a positive experience. We hope to welcome you back soon!
