Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The staff that checked me in was awesome after having horrible issues with United
by A verified traveler from Rosemont
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 11 Nov 2024
The Expedia ad failed to indicate that the shuttle has a very limited operational schedule
Comment from Hotel Management
11 Nov 2024 by Vishal Yadaw- Assistant Manager, Hotel Management
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. If you give us a chance to earn back your trust, I can assure you that your stay will be more comfortable one. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of. We look forward to welcoming you back to the hotel in the near future.
by A verified traveler
Posted 29 Oct 2024
Though close proximity to the airport is a plus for this hotel, we unfortunately arrived at a time their systems supposedly went down and had no choice to wait for give or take an hour as the front desk staff figured out how to get us into our room. Mind you, we had just arrived from Nevada and it was quite late so my companions and I were exhausted - we were not about to go out again. The front desk staff was polite enough; however, it was clear that they lacked training as he did not know what to do. He also stated that he did not know what rooms are available. I have some familiarity with hotel operations and, in my opinion, the staff lacked training as other hotels would have a back-up plan in case their computerized systems went down i.e. print-outs of available rooms, prepared room keys, list of incoming/outgoing guests, etc. Also, their elevator was not working so we had to carry 4 heavy luggage up 4 flights of stairs to get to our room. We stayed here assuming it would be convenient, affordable, and comfortable since we just needed a place to sleep until our flight the next morning but to be candid, I would rather stay at a bigger hotel even if it was slightly more expensive/farther from the airport. Lastly, rooms felt a bit outdated and the breakfast served was not appealing/stale. It was quite a disappointing experience as the other Hampton we stayed at in Kapolei was perfect.
Comment from Hotel Management
11 Nov 2024 by Vishal Yadaw- Assistant Manager, Hotel Management
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Assistant Manager- Vishal, Hotel Management
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Assistant Manager- Vishal, Hotel Management
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!
