Ratings based on 973 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
I love the vallet parking, staff is friendly, rooms are clean and well stocked. Hotel itself is amazing.
The only downside i guess is the location DT San Francisco is full of homeless. Its not real pretty once you outside.
Comment from Hotel Management
3 Dec 2024 by CB, Hotel Management
Hi Dary, Thank you for your response. We are glad you enjoyed your stay. Come back and visit us again.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by CB, Hotel Management
Hi Erwin, Thank you for your feedback. Have amazing day.
by A verified traveler from Mountain View
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by CB, Hotel Management
Hi RajThank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and that our team and services met your expectations.It means a lot to us to know we could provide you with a memorable experience.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
29 Nov 2024 by CB, Hotel Management
Hi Abelino, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and that our team and services met your expectations.It means a lot to us to know we could provide you with a memorable experience.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by CB, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and fell short of the high standards we strive to deliver.Your concerns are very important to us, and we would appreciate the opportunity to understand more about what went wrong. Whether it was related to our accommodations, service, or amenities, your insights will help us identify areas for improvement and ensure a better experience for all our guests in the future.Please feel free to reach out to us directly at Hampton Inn San Francisco Downtown - Convention Center so we can address your concerns personally and make things right. We value your opinion and hope you’ll consider giving us another chance to provide you with the exceptional stay you deserve.Thank you again for your feedback, and we hope to hear from you soon.Warm regards,Management
by A verified traveler
Posted 23 Nov 2024
In Bathroom shower area water was flowing to everywhere and separation to toilet which was reported. We were unable to take bath.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
29 Nov 2024 by CB, Hotel Management
Hi BrittneeThank you for taking the time to share your feedback about your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and fell short of the high standards we strive to deliver.Your concerns are very important to us, and we would appreciate the opportunity to understand more about what went wrong. Whether it was related to our accommodations, service, or amenities, your insights will help us identify areas for improvement and ensure a better experience for all our guests in the future.Best Regards, Management
by A verified traveler
Posted 21 Nov 2024
Although the hotel on the inside is nice, outside pulling up was scary for one. There were individuals outside doing drugs and it was unsafe for my kids wanting to just hop outta the car.
Comment from Hotel Management
29 Nov 2024 by CB, Hotel Management
Hi Erica, Thank you for taking the time to share your feedback about your recent stay with us. While I’m glad to hear you found the inside of our hotel to your satisfaction, I am truly sorry that your experience outside the property caused concern for your family’s safety.We take guest safety very seriously and deeply regret that this impacted your overall impression of your stay. Please know that we are actively working with local authorities and our security team to address such concerns and ensure a safer environment for all our guests and their families.Your feedback is invaluable in helping us improve, and I truly hope we have the opportunity to welcome you back in the future to provide a more comfortable and secure experience. If there’s anything more you’d like to share, please don’t hesitate to reach out to me directly at [contact information].Thank you again for bringing this to our attention.Warm regards,Management
by A verified traveler
Posted 21 Nov 2024
The front desk person, night shift, was rude, everything else was fine.
Comment from Hotel Management
29 Nov 2024 by CB, Hotel Management
Hi Samantha, Thank you for sharing your feedback regarding your recent stay with us. While I’m pleased to hear that most aspects of your stay met your expectations, I’m truly sorry to learn about your experience with our front desk staff during the night shift.Providing friendly and professional service is one of our top priorities, and it’s disappointing to hear we fell short during your visit. Please rest assured that I will address this matter with our team to ensure such behavior is not repeated in the future.Your feedback is greatly appreciated, as it helps us improve our service. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Thank you again for your comments, and if there’s anything further, you’d like to share, please don’t hesitate to reach out to us directly.Best Regards, Management
by A verified traveler from LAS VEGAS
Posted 19 Nov 2024
Outside of the property there is no parking. And no safe parking surrounding the hotel. The only lot is a fenced uncovered lot in the alley behind the hotel. There is a large tent city and dozens upon dozens of unhoused people on the street and alley surrounding the hotel. I felt extremely unsafe traveling on my own as a female with 3 children. The valet option was $65 but I took it because there was no way I would park my car and walk through the area to get to the hotel. The interior of the hotel was beautiful, upscale and clean. The staff were super friendly and very accommodating. I would stay here all the time if the surrounding area and parking situation were safer. The rooms were nice, clean and modern. Unfortunately the sidewalk and street area surrounding are suffering. I understand this is not the hotel’s fault but I wouldn’t recommend this for single women or for families with children. It was very anxiety ridden trying to check in with bags, kids, and no parking.
