Ratings based on 784 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
The fridge smelled bad and there was a bunch of hair in the toilet that was stuck.
Comment from Hotel Management
12 Nov 2024 by Greenwich Inn, Hotel Management
Dear Mara,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced with the fridge and the toilet. This is not the standard we strive for, and we will address these concerns with our housekeeping team to ensure they are resolved. We hope you will give us another opportunity to provide a better experience in the future.Sincerely,Greenwich Inn Management
by A verified traveler
Posted 18 Sep 2024
Location is PERFECT- It felt really safe and lots of food places within walking distance. Fisherman's Wharf, Pier 39 and Japantown are a decent $7-12 Uber ride away. Big Bus tour (I recommend!) pick up/drop off point is a close walk away.
Parking is limited but the couple days we took the car out, we were able to get a parking spot when we got back. We also arrived late (9pm) on the first night and there was parking available.
Rooms are clean, housekeepers are friendly and location is pretty quiet (only could hear the occasional car speeding by).
But the most memorable part of our stay was the front desk girl (I wish I got her name!!) She was SUPER friendly and really helpful with tips and must see places .... She made a lasting impression on us and are grateful to have had her as part of first trip to SF.
I'll be sure to stay here for all future trips and recommend it to all my family and friends!
Comment from Hotel Management
19 Sep 2024 by Guest Experience Team, Hotel Management
Dear Shawnna, thank you for such a glowing review! We're thrilled to hear that you found the location perfect, safe, and conveniently close to great food spots and popular attractions like Fisherman's Wharf and Japantown. It’s fantastic that parking worked out well during your stay and that you enjoyed the clean rooms and friendly housekeeping staff. We’re especially grateful for your kind words about our front desk team member — we’ll be sure to pass this along! We're honored to have made your first trip to SF memorable, and we can't wait to welcome you back on your future visits. Thanks for recommending us to your family and friends!Warm regards,Customer Care Team
by A verified traveler from Bedhampton
Posted 18 Sep 2024
Very good value for money
Comment from Hotel Management
19 Sep 2024 by Guest Experience Team, Hotel Management
Dear Linda, thank you for your feedback! We're glad to hear you found great value during your stay. We always strive to offer our guests a comfortable experience at an affordable price. We hope to welcome you back for another pleasant stay soon!Warm regards,Customer Care Team
by A verified traveler
Posted 5 Sep 2024
Great location
Comment from Hotel Management
9 Sep 2024 by Greenwich Inn, Hotel Management
Dear Mark,Thank you for your feedback! We're glad to hear you enjoyed the location. We hope to have the opportunity to welcome you back soon!Thank You,Greenwich Inn Management
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Customer Care Team, Hotel Management
Dear guest, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Customer Care Team
by A verified traveler
Posted 18 Jun 2024
This is a wonderful, budget friendly place to stay for the night! It’s walking distance from so many things and the staff was incredible! We’re traveling with a u haul and trailer and they were kind enough to help us out with parking and accommodated everything we needed. 10/10 experience!!
Comment from Hotel Management
19 Jun 2024 by Customer Care Team, Hotel Management
Dear Paige, thank you for your glowing review! We are thrilled to hear that you had a wonderful experience at our hotel. It's great to know that you found our location convenient and within walking distance of many attractions. We're especially pleased that our staff went above and beyond to assist you with parking and accommodate your needs, especially with your U-Haul and trailer. Providing excellent service and ensuring our guests have a comfortable stay is our top priority, and we are delighted that you had a 10/10 experience with us. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in the future. Safe travels, and thank you for choosing to stay with us!Warm regards,Customer Care Team
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by Customer Care Team, Hotel Management
Dear guest, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit. Warm regards,Customer Care Team
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
3 Jun 2024 by Customer Care Team, Hotel Management
Dear Chris, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Warm regards,Customer Care Team
by A verified traveler
Posted 13 May 2024 on Hotels
The parking is limited. That is not good.
If you want a parking place, you need luck.
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear Daniel, we apologize for the inconvenience caused by the limited parking availability during your stay. Your feedback is valuable to us, and we understand the frustration of not being able to find a parking space easily. We will review our parking situation to see if there are any improvements or solutions we can implement to handle this issue. Thank you for bringing this matter to our attention, and we appreciate your understanding. If you choose to stay with us again, we'll do our best to ensure a smoother parking experience for you.Warm regards,Customer Care Team
