Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2024
I have stayed here numerous times over the years and I could not believe how down hill it has gotten. The initial draw was off street parking without charge and a simple clean room at a reasonable price. Now the only draw is the parking. Very disappointed
Comment from Hotel Management
6 Dec 2024 by Customer Care Team, Hotel Management
Dear Reese, thank you for your feedback, and we’re truly sorry to hear that your recent experience did not meet the standards you've come to expect from us. We deeply value your loyalty over the years and regret that we’ve fallen short during your stay. We will take your concerns seriously and address areas of improvement, particularly in maintaining the quality of our rooms and services. We hope to regain your trust and provide a better experience on your next visit.Best Regards,Customer Care Team
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 16 Nov 2024
Enjoying our stay
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Thomas, we're so glad to hear you're enjoying your stay! If you need anything to make your experience even better, feel free to let us know. We hope the rest of your visit continues to be great!Best Regards,Customer Care Team
by A verified traveler
Posted 9 Nov 2024
It’s a very old motel.
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Jeanette, thank you for your feedback! We appreciate you sharing your thoughts. While our motel may have an older charm, we strive to offer a comfortable stay for all of our guests. If you have any suggestions for improvement, we’d love to hear them. We hope to welcome you again in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
by A verified traveler
Posted 7 Nov 2024
Great accomodation for this price almost in the center of San Francisco.
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Alexei, thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our accommodation to be a great value, especially given our central location in San Francisco. We aim to provide our guests with excellent service and comfort at an affordable price, and we're happy to know we met your expectations. We look forward to welcoming you again on your next visit to the city!Best Regards,Customer Care Team
by A verified traveler
Posted 6 Nov 2024
so good
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Serjmyadag, thank you for your positive feedback! We're so glad you had a great experience, and we look forward to welcoming you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 5 Nov 2024
Great location. Close to lots of restaurants and bars on Clement street and Golden Gate Park
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear David, thank you for sharing your experience! We're glad you enjoyed our convenient location near Clement Street and Golden Gate Park. We hope to welcome you back soon for another enjoyable stay!Best Regards,Customer Care Team
by A verified traveler
Posted 4 Nov 2024
Not clean / carpet very dirty/ they need to improve the quality
Comment from Hotel Management
6 Nov 2024 by Customer Care Team, Hotel Management
Dear Claudia, thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Your comments regarding the dirty carpet and overall quality are taken seriously, and we are committed to making improvements. We value your input and appreciate you bringing this to our attention, as it helps us enhance the experience for all our guests. We hope to have the opportunity to provide you with a better experience in the future.Best Regards,Customer Care Team
