Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
easy access, nice place ,close to everything.
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear guest, Thanks so much for taking time to share your feedback about your stay with us! We're happy to hear you enjoyed our convenient location and found our hotel to be nice.Our location near SFO and proximity to local attractions is definitely one of our best features - it makes exploring the Bay Area or catching flights so much easier for our guests.We hope you'll come back and stay with us again next time you're in the area. Thanks again for choosing Fairfield Inn & Suites SFO!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
by A verified traveler
Posted 5 Nov 2024
We have stayed at your hotel before. We like the easy access to the airport and the hotel is clean and quiet.
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear guest, Thanks for coming back to stay with us again! It means a lot that you choose us for your SFO travels. We work hard to keep our hotel squeaky clean and peaceful for all our guests, especially given our prime spot near the airport.Your feedback about our convenient airport access and quiet atmosphere helps confirm we're hitting the mark on what matters most to travelers. We'll make sure to maintain these standards that brought you back.Hope to welcome you again next time you're flying through SFO! Let us know if there's anything we can do to make your future stays even better.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 29 Oct 2024
Staff was great! Room was very dated and not super clean. Found hair clump in the toilet that wasnt flushed and sheets were cheap. Old carpet. Walls very thin and could hear people above you. Very good price but fair hotel overall.
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, We appreciate you staying with us recently, and taking the time to leave your review. We are pleased with your comments regarding our staff and the wonderful service that they provide. This is always a key priority for us. Please rest assured that we will address all of the issues that you have mentioned with both our housekeeping and maintenance teams, and we will ensure that the issues you mention are rectified for future guests. Thank you very much for your constructive feedback, we do appreciate it. Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Guest Experience Team, Hotel Management
Dear Jason, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
by A verified traveler
Posted 18 Oct 2024
Room was clean but felt like a hotel from the 80s. The room furniture was very old. The microwave looked like it was one of the originals. Bathroom was updated and very clean.
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
HI Paul, Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations in terms of our room furnishings. We appreciate you pointing out that the bathroom was updated and clean. We are constantly working on updating our rooms and will take your comments into consideration as we plan for future renovations. We hope you will give us another chance to provide you with a more enjoyable stay. Thank you for staying with us.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
by A verified traveler from Kansas City
Posted 15 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Guest, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
by A verified traveler
Posted 14 Oct 2024
Excellent!
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear guest,Thank you so much for your wonderful review! We’re delighted to hear that you had an excellent experience during your stay at the Fairfield Inn & Suites. Our team works hard to ensure that every guest feels welcome and comfortable, and it's heartening to know we met your expectations.If you have any specific highlights from your stay that you'd like to share, we’d love to hear them! Your feedback not only helps us celebrate our successes but also guides us in continuing to improve.We look forward to welcoming you back in the future!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
by A verified traveler
Posted 3 Oct 2024
Nice place to stay
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Dear guest,Thanks for your kind words! We're so glad to hear you enjoyed your stay at Fairfield Inn & Suites SFO. Creating a comfortable space for our guests is what we aim for, and it sounds like we succeeded during your visit. We can't wait to welcome you back for another great experience!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
